Customer reviews from jbl.com
JBL - Tour One M2 True Adaptive Noise Cancelling Headphones - Champagne
Average customer rating
4.1
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
25
4 Stars
3
3 Stars
1
2 Stars
2
1 Star
5
100%of customers recommend this product.
(
11 out of
11)
Customer Reviews for JBL - Tour One M2 True Adaptive Noise Cancelling Headphones - Champagne
Customer Rating
4
Sound good …fit not great.
on September 23, 2026
Posted by: Ilcor
from Woodland
Nice sound and sound csncelling. Unfortunately my head is small so the headache slip around and fall off if I bend over. Is there a fix? Love to know.
Written by a customer while visiting jbl.com
Customer Rating
1
Good sound, bad everything else
on September 22, 2026
Posted by: ShawnPaul
from Arkansas
Good sound quality, but that's where the pros stop. Headphones are largely uncomfortable, the pads are too thin and it puts pressure on your ears causing headaches and discomfort, can't be worn for long periods. All the default settings are baked into the firmware and can't be changed, so every time you turn on these headphones, it will revert all settings. The headphones have a bunch of automatic settings to hijack nearby bluetooth devices like your phone or computer view bluetooth, but rarely ever work properly and there's no advanced settings for this either. They will ring for ever after answering your calls on another device unless you restart the headphones. Also does not come with any proper way to connect to a PC, so you will have to choose between using the microphone with abysmal sounds quality or having good audio and no mic.
TLDR it's a very uncomfortable headset that is the dumbest smart device I've ever used. Can't recommend, especially considering the very high price tag.
Response from jbl.comBy Customer Support, September 24, 2026
Thanks for bringing this to our attention. We’d like to work with you directly to help resolve this issue with your unit. Please reach out to our customer support team here for further assistance: https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
5
Exactly what I was looking for, great for ear pain
on September 21, 2026
Posted by: sayjay
from Austin, Texas
I bought these a couple years ago for myself and then bought a second pair last year for my partner. I wanted over-the-ear headphones that provided good noise cancellation and would be comfortable to wear daily without causing ear pain like earbuds to for me. These hit the mark 100%. I can talk to someone on the phone in my convertible with the top down and we can hear each other clearly on the HIGHWAY. I can wear these 8 hours a day working from home and they don't get uncomfortable or cause me inner ear issues. My partner uses his to supplement noise protection while woodworking and metalworking. They are surprisingly durable for how delicate and soft the material feels. Mine are just now starting to flake a little bit after two years of absolutely beating on them. The battery life is incredible and the time to charge is minimal. I literally lost my airpod pros after a year of having the Tour Ones because I just forgot about them. We have JBL speakers as well and I'm pleased to say that their quality as a company does not stop at speakers.
Written by a customer while visiting jbl.com
Customer Rating
1
Not very loud
on July 9, 2026
Posted by: Nette41
Very low sounds. Tried turning it up and it's just very low sound quality. I gave them away
Response from jbl.comBy Customer Support, July 9, 2026
Thanks for sharing your feedback with us. We appreciate your input and will make sure to pass it along to our team.
Written by a customer while visiting jbl.com
Customer Rating
5
on June 22, 2026
Posted by: bone head
paring problems were due to my ignorance. all is fine now. I like.
Written by a customer while visiting jbl.com
Customer Rating
1
JBL - “Just Beyond Junk”
on April 23, 2026
Posted by: kevINillinois
from Illinois
JBL, was once a great product line - now, not so much. Now, the pair of headphones (not a month old) won’t hold a charge (period-paragraph), and the right ear cup cushion, has never been attached out of the box. Just junk.
Response from jbl.comBy Customer Support, April 23, 2026
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Changed my life.
on April 6, 2026
Posted by: Josh Franke
Changed my life. For the better. I don't hear the furnace in my basement.
Written by a customer while visiting jbl.com
Customer Rating
4
great sound
on March 31, 2026
Posted by: Mickey63
sound great. price great. great features. had one problem. would not turn on once. took about 3 hrs to finally turn on.
Written by a customer while visiting jbl.com