Customer reviews from jbl.com
JBL - Tour One M2 True Adaptive Noise Cancelling Headphones - Champagne
Average customer rating
4.1
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
25
4 Stars
3
3 Stars
1
2 Stars
2
1 Star
5
100%of customers recommend this product.
(
11 out of
11)
Customer Reviews for JBL - Tour One M2 True Adaptive Noise Cancelling Headphones - Champagne
Customer Rating
5
Beats don't even compare th the JBLs
on March 15, 2026
Posted by: NRG Gus
Love them. Expected my spouse's Beats Pro Studio to sound better, BUT... theses headphones surpass the Beats in sound quality. The rich bass and highs clarity are as impressive as my JBL M-Pro audio speakers.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Headphones Are the Best
on January 22, 2026
Posted by: jackpinoh
from Kettering, OH
I have owned headphones from four different, highly rated companies, I just bought a second pair of JBL Tour One M2 headphones (first pair for the living room; second pair for the master bedroom). Headphones from other companies had serious problems: Ear covers falling apart, failure to remain connected, etc. My JBL headphones connect every time, are comfortable, are well built, and produce great sound.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Quality
on January 6, 2026
Posted by: Jabta
from Denver, CO
The JBL headphones are an awesome addition to my television system. As my wife teaches piano in the adjacent room, these headphones cut out all external noise and allows me to hear my audiobooks easily. They are light in weight and the battery lasts a lot longer than my previous set.
Written by a customer while visiting jbl.com
Customer Rating
5
Good Sound and comfortable
on January 5, 2026
Posted by: Anonymous
These Headphones are awesome i've had a few pairs. The sound is good, however there are a few things that drive me nuts. If you wear glasses and are working-out they DO NOT seal all the noise when in "noise canceling" mode, because there are air spaces when headphones make contact with glasses arms.
Written by a customer while visiting jbl.com
Customer Rating
5
Super headphones
on December 28, 2025
Posted by: Randyshark7
from Colorado
Great sound great and great functionality!! The best headphones ever!!
Written by a customer while visiting jbl.com
Customer Rating
2
Underwhelmed
on December 20, 2025
Posted by: BenAL
Love my other JBL products. These are fine, expected more for the price. May return for a less expensive version or a different brand.
Response from jbl.comBy Customer Support, December 21, 2025
Thanks for your feedback. We’re always working to improve our products and services, and we'll make sure your feedback gets to the right team. Let us know if you have other questions in the future.
Written by a customer while visiting jbl.com
Customer Rating
5
🔥🔥🔥🔥🔥
on October 28, 2025
Posted by: big pimpin
from gotham city
super comfy headphones, my old jbls were a few years old thought it might sound better but it sounded the same
Written by a customer while visiting jbl.com
Customer Rating
3
Wanted to love, just got annoyed
on July 7, 2025
Posted by: Mr Tim
from East Coast
I really wanted to like these. At first I did, once I trained myself to not activate the voice assistant every time I took them off. JBL- the voice assistant needs to be able to be turned off!
Then came an update. This update killed the volume levels and made the ANC (active noise cancellation) much less effective. I reset to original state, but the ANC remained much worse. Certain frequencies seem to not be affected at all by the ANC. Here's the killer for me: these things CREAK like crazy, and the ANC lets it all thru. I can hear multiple creaks as plastic parts grind together just turning my head.
These things sound good (though its easy to screw that up with the ridiculous amount of redundant adjustments you can make in the app), and they're comfortable. The battery life is pretty amazing.
But it seems like its just another product where they update constantly, but don't vet the update. I have several electronic products that I can NEVER update, because the update is not an improvement.
Then came an update. This update killed the volume levels and made the ANC (active noise cancellation) much less effective. I reset to original state, but the ANC remained much worse. Certain frequencies seem to not be affected at all by the ANC. Here's the killer for me: these things CREAK like crazy, and the ANC lets it all thru. I can hear multiple creaks as plastic parts grind together just turning my head.
These things sound good (though its easy to screw that up with the ridiculous amount of redundant adjustments you can make in the app), and they're comfortable. The battery life is pretty amazing.
But it seems like its just another product where they update constantly, but don't vet the update. I have several electronic products that I can NEVER update, because the update is not an improvement.
Response from jbl.comBy Customer Support, July 8, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. If needed, we'd also like to get more information so we can check your options. Please contact us at (800) 336-4525. We are available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET).
Written by a customer while visiting jbl.com