Would not load or play blu-ray discs, giving "unknown disc" message. No internet connectivity for firmware upgrade path. iLive website lacked any technical support for non-online purchase customers. Extensive internet search for disc or USB firmware upgrade options for this player returned no results.
Got it home and popped in a new blu-ray. Sounded like a jet engine spinning up and vibrated. Once it was playing, it randomly skipped scenes and played them out of order. Returning