Thank you for taking the time to share your feedback on the Window Cam! We're sorry to hear that night detection hasn't been meeting your expectations, especially when you know animals are present in the area.

Your experience is important to us, and we appreciate you letting us know. Night detection performance can sometimes be affected by factors like placement, IR range, or camera settings and our team would love the opportunity to help look into this further.

If you have not already, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue.

We truly value your feedback as it helps us continue to improve. Thanks again for being part of the Wyze community!

Hi, thank you for sharing your feedback.

We’re glad to hear the installation and setup process was easy. We understand how frustrating false alarms can be, especially when triggered by reflections or environmental factors like lighting changes.

If you haven’t already, please reach out to our Wyze Wizards team (https://support.wyze.com/hc/en-us) so we can help adjust settings or troubleshoot detection concerns.

Hi there, we’re sorry to hear you’re having trouble with your Wyze Window Cam connecting to Wi-Fi. We understand how frustrating it can be when a device stops working after setup. Please make sure your Wyze app is updated and that your camera is connected to a 2.4 GHz Wi-Fi network.

For additional connectivity troubleshooting steps, please check out our support guide: https://support.wyze.com/hc/en-us/articles/43671515389979

If you are still experiencing any issues, please reach out to our Wizards Team (https://support.wyze.com/hc/en-us) so we may help out. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you and have a great day!