Customer reviews from wyze.com
Wyze - Window Cam Indoor Plug-in 1080p HD Security Camera with Anti-Glare Design & Upgraded Color Night Vision - White
Average customer rating
3.9
(231 Reviews)
Rating breakdown 231 reviews
5 Stars
128
4 Stars
34
3 Stars
25
2 Stars
11
1 Star
33
77%of customers recommend this product.
(
133 out of
173)
Customer Reviews for Wyze - Window Cam Indoor Plug-in 1080p HD Security Camera with Anti-Glare Design & Upgraded Color Night Vision - White
Posted by: Dave H
from Kansas City
Verified Purchase:Yes
Camera itself works well and is satisfactory in all aspects but one: you have to buy a subscription to see the video captured by the camera’s motion sensor function. You can see the snapshot single images, but videos (which I assume are people coming to the door - the snapshots are mostly cars driving by) pop up ads for the subscription service when you try to view them. It looks like you can record video manually, but you have to pay if you want to use it for security with the motion sensor function.
Was particularly impressed by the night vision. Really works well. Easy to install and setup.
Response from wyze.comBy Maribeth, Wyze, May 23, 2026
Thank you for your feedback. We appreciate you sharing your experience with the camera and understand your concerns regarding the subscription requirement for motion event video recordings. We’re glad to hear the camera itself has been satisfactory overall, and we value your comments as they help us improve both our products and services.
If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue.
If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue.
Written by a customer while visiting wyze.com
Posted by: Fred
from Michigan
Verified Purchase:Yes
Firmware would not update .Firmware would not update.
Firmware would not update. Firmware would not update.
Firmware would not update .Firmware would not update.
Firmware would not update. Firmware would not update.
Firmware would not update .Firmware would not update.
Why would yould send me cameras without updating the firmware.
Written by a customer while visiting wyze.com
Posted by: BCox
from Salisbury Md
Verified Purchase:Yes
Tried numerous times to update and get update fail message.
Response from wyze.comBy WyzeMaricar, May 19, 2026
Hi there,
We’re very sorry to hear that you’re experiencing issues updating the firmware on your Wyze Window Cam, and we’d like to help get this resolved for you.
As a first step, please make sure that your Wyze app is fully up to date.
Next, please check your camera’s connection strength:
1. Open the Wyze app
2. Go to your camera’s settings
3. Select Device Info
4. Check Signal Strength
If the signal strength shows less than 2 bars, we recommend moving your router closer to the camera or repositioning the camera to improve connectivity.
If the issue persists, please reach out to our Wizards Team (https://support.wyze.com/hc/en-us). In the “How can we help?” section, briefly describe your issue and follow the prompts. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you.
We’re very sorry to hear that you’re experiencing issues updating the firmware on your Wyze Window Cam, and we’d like to help get this resolved for you.
As a first step, please make sure that your Wyze app is fully up to date.
Next, please check your camera’s connection strength:
1. Open the Wyze app
2. Go to your camera’s settings
3. Select Device Info
4. Check Signal Strength
If the signal strength shows less than 2 bars, we recommend moving your router closer to the camera or repositioning the camera to improve connectivity.
If the issue persists, please reach out to our Wizards Team (https://support.wyze.com/hc/en-us). In the “How can we help?” section, briefly describe your issue and follow the prompts. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you.
Written by a customer while visiting wyze.com
Posted by: K. Morrow
from Tallmadge , Ohio
Verified Purchase:Yes
Unable to locate a operation manual. Bought 2 and because of endless notifications I have zero interest in attempting to set up the second camera.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeJosan, August 6, 2026
Hello! We're sorry you're having trouble finding the manual and experiencing too many notifications. We appreciate your feedback and understand your concerns. Please contact our Wizards team at https://support.wyze.com/hc/en-us so we can assist you further.
Written by a customer while visiting wyze.com
Posted by: Charmaine
from Leesport pa
Verified Purchase:Yes
I love them...very affordable and easy hookup. At night it looks like it's still daylight cause it's in color so you can see bettee.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Navfox
from Texas
Verified Purchase:Yes
All good except the solar screen gets too much in the way. Wish it had a feature to not show the screen so much
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Paul L.
from Mooresville, NC
Verified Purchase:Yes
I purchased this camera to replace an old camera of another brand that was mounted inside the window looking out of the house. It had an IR light for illumination but it reflected off the glass so I had to turn the light off and I didn’t get useful video at night. The Wyze Window Cam solves that problem with the mount flush against the glass to avoid reflections and does not require a light for illumination and I get excellent video in low light at night and it’s in color. The flush mount does prevent you from aiming the camera but you get a pretty large field of view. The camera is also very affordable. I already have a Wyze Bulb Cam and the software allows me to monitor both cameras from the same app on my phone. My neighborhood had an unfortunate road rage incident that involved gunfire and when the detective knocked on my door looking for witnesses, his eyes lit up when I told him I had a camera in my window that caught the offenders as they drove by.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Vanessa
from Louisiana
Verified Purchase:Yes
Easy to install and connect. Very good clear videos
I would recommend this to a friend!
Written by a customer while visiting wyze.com