Thank you for sharing your feedback regarding your Wyze Window Cam experience. We sincerely appreciate you taking the time to let us know about the issues you've encountered, and we're sorry to hear that your experience has not met expectations so far.

We understand how frustrating it can be when firmware updates fail, events are not being recorded properly, audio is missing from event recordings, and your Wyze Plus subscription is not being recognized on the website.

For the update issue, please ensure your camera is connected to a stable Wi-Fi network and that your Wyze app is updated to the latest version. Restarting both the camera and your router may also help resolve update failures.

If events are not being recorded, please verify that motion detection settings are enabled and that any microSD card used for local recording is properly inserted. A camera reset may also help refresh event recording functionality.

For missing event audio, please check that the camera's microphone is enabled within the app settings. Power cycling the camera may also help restore audio recording.

Regarding your Wyze Plus subscription not being recognized on the website, we understand how concerning that can be. Please try logging out and back into your Wyze account. If the issue persists, our team can help verify and correct your subscription status.

If you have not already done so, please reach out to our Wizards team at https://support.wyze.com/hc/en-us so we may help diagnose these issues and provide more personalized troubleshooting.

We truly appreciate your patience and the opportunity to make things right. Thank you for your feedback, and we hope to improve your experience with your Wyze Window Cam.