It's a nice air conditioner, cools room well so far yet haven't used with high humidity outside yet. I have another saddle A/C unit by another manufacturer and this GE Appliances compares well except for these few items. 1. The temperature display does not continuously stay illuminated. 2. The inside air levers blow more 'upward' instead of 'outward' into the room. 3. The "saddle" is thicker, not a huge issue and probably due to the depth adjustment feature. 4. The top unit outside has vents which allows leaves, debri and water into the unit, the other unit I have is solid. Overall it's a nice unit and I like the "split' or 'saddle' design. It is quiet and allows for less window obstruction. I would recommend for the adjustable depth (if needed).
This air conditioner was a little on the pricey side but worth it. Easy install and you can still see out of your window. It is super quiet. I would definitely purchase another one.
The drain port is on the INSIDE part of the unit that is IN your house rather than outside and constantly drains water. I have to use a bucket to collect the water and am continually emptying it. Horrible design! Why would you have an AC drain on the INSIDE of someone’s house? Stupid!
No, I would not recommend this to a friend.
Quality
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, June 20, 2022
Hello, thank you for reaching out with this review. We can definitely understand how frustrating it would be to have an air conditioner not operate as you would expect, and we are so sorry for the inconvenience this has caused for you.
It is not expected that the water will continuously drain from the indoor side as the unit will automatically pump water to the outside. The inside portion will only need to be drained if an error indicator flashes and the unit shuts off. If there is no error indicator and the unit is operating as normal, then it is working as it should. Please ensure that both the filter plug and drain cap are tightly secure to prevent any drips, and that the unit has been installed level from left to right. More information in this is available on page 8 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000634-1.pdf
If the above steps do not solve the issue for you, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope that you find information helpful, and please know we are here should you ever need any assistance from us in the future. -Elliot@GEA