So far I love this unit. I have been looking at this type of AC for a while now and because my window sill and wall measure a little over 13" the competition's units would not fit since they have a maximum wall/sill width of 11". I love the look, the ease of installation and the appearance of the installed unit is very clean. I also love the quiet operation of this unit and find the of wi-fi connectivity a great feature. The app also lets me know the energy consumption on a daily basis, very informative.
This product is amazing easy to install don’t make noise very quiet definitely recommend buying this product plus the app make so easy to connect and most importantly tracking the amount of energy the unit consume Thanks for make this product
1 out of 4 units have been able to connect to wifi after a long call to support help. Call to second unit referred me to customer support that said to return it.
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, July 14, 2023
Hi,
The SmartHQ app allows you to monitor or control your appliance and we're sorry you've had trouble getting your units connected. If you have any additional questions or need help with your air conditioners, feel free to email our support team at connected@help.geappliances.com as well.
We love the fact that this so quiet. We don't even hear it running, so quiet we forget to turn it off. Installation was a breeze and we still have the light from the window. There is nothing bad about these windows. They are great and I suggest purchasing them. You will have no regrets, 100% satisfied!
the air conditioning is great and it's very quiet but my unit didn't come with the sticker with the WIFI info and I've been sitting on the phone waiting to speak to someone from support for 45 minutes and counting. extremely frustrating. google searching turned up lots of other frustrated customers but no solutions.
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Response from geappliances.comBy Devin@GEA, GE_Appliances, July 13, 2023
Good morning,
Thank you for taking the time to leave a review on your new GE room air conditioner. We are sorry to hear that your air conditioner did not come with the sticker with the Wi-Fi information. For further assistance, you can contact GE Appliances Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email connected@help.geappliances.com
We hope that you will enjoy the performance, efficiency, and cooling capabilities this unit has to offer. Please don't hesitate to reach back out to us if you should have additional questions or concerns.
Thank you for your review, and for choosing GE Appliances for your home! -Devin@GEA