Customer reviews from Samsung US
Samsung - Galaxy S25+ Rugged Phone Case - Black
Average customer rating
2.4
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
1
4 Stars
0
3 Stars
4
2 Stars
2
1 Star
3
0%of customers recommend this product.
(
0 out of
8)
Customer Reviews for Samsung - Galaxy S25+ Rugged Phone Case - Black
Posted by: Fortin
from Maryland
Expertise:Expert
Verified Purchase:Yes
The case is fine. It is the phone that has an issue, with intermittent lines crossing videos on Instagram. I have been watching Instagram videos for years on my other Samsung phones and never encountered this issue. Samsung ran a diagnostic and found nothing. Unhappy customer.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R, June 6, 2025
Hi Fortin,
Thank you for sharing your experience with us. We're thrilled to hear that the case design met your expectations; it's something we take great pride in. When posting photos on social media, please ensure that your phone's app is up to date, as a full cache can affect performance. You can clear the cache by navigating to Settings > Apps > Instagram > Storage > Clear Cache. Additionally, consider adjusting your refresh rate, resolution, and other display settings within the S25+ options. For further assistance, feel free to reach out to our Samsung Support Team. Samsung is dedicated to delivering innovative solutions that enhance your everyday moments, and we focus on every detail, from protection to performance, keeping the user experience at the forefront. Thank you for being a valued member of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your experience with us. We're thrilled to hear that the case design met your expectations; it's something we take great pride in. When posting photos on social media, please ensure that your phone's app is up to date, as a full cache can affect performance. You can clear the cache by navigating to Settings > Apps > Instagram > Storage > Clear Cache. Additionally, consider adjusting your refresh rate, resolution, and other display settings within the S25+ options. For further assistance, feel free to reach out to our Samsung Support Team. Samsung is dedicated to delivering innovative solutions that enhance your everyday moments, and we focus on every detail, from protection to performance, keeping the user experience at the forefront. Thank you for being a valued member of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2
Nope!
on March 12, 2025
Posted by: BDOG3699
from VA, USA
Expertise:Intermediate
Outer shell not very thick and does not have grip. Phone slips out of your hands easily and doesn't fit properly. Top right corner of Phone keeps popping out of case. Contacted Samsung and sent pics as requested, no return reply. Would not recommend or buy again!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
3
Response from Samsung USBy R&R, March 14, 2025
Hi BDOG3699,
Thank you for sharing your feedback on your GalaxyS25+ Rugged Case. Your case is designed to offer a balance of protection and functionality. While grip and fit can be personal preferences, the case is built to provide durability and security for your device. We thank you for reaching out and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on your GalaxyS25+ Rugged Case. Your case is designed to offer a balance of protection and functionality. While grip and fit can be personal preferences, the case is built to provide durability and security for your device. We thank you for reaching out and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US