Customer reviews from Samsung US
Samsung - Galaxy S25+ Rugged Phone Case - Black
Average customer rating
2.4
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
1
4 Stars
0
3 Stars
4
2 Stars
2
1 Star
3
0%of customers recommend this product.
(
0 out of
8)
Customer Reviews for Samsung - Galaxy S25+ Rugged Phone Case - Black
Customer Rating
1
Falls Apart - DEFECTIVE CASE!
on May 8, 2026
Posted by: LifelongSamsungCustomer
from Texas
Expertise:Expert
This case is defective and Samsung knows it. I bought this case last year and it started to come apart within a few months. Samsung replaced it with the same defective case and within months the replacement is coming apart the exact same way and now Samsung won't replace the replacement even though this product is clearly defective. Other users have shown photos of it coming apart and being useless in protecting the phone. I tried to talk to 800-Samsung and was directed to text and was told it won't be replaced again. I am sharing photos of the original and the replacement. DO NOT BUY THIS CASE!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, May 11, 2026
Hello to you LifelongSamsungCustomer,
Thank you for sharing your experience with the Galaxy S25+ Rugged Case. Reliable everyday protection is essential to the Galaxy experience, especially for customers who depend on their devices throughout the day. We appreciate your detailed feedback and your long-term experience with the case. Thank you for choosing Samsung; we value your input.
-Ty
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Thank you for sharing your experience with the Galaxy S25+ Rugged Case. Reliable everyday protection is essential to the Galaxy experience, especially for customers who depend on their devices throughout the day. We appreciate your detailed feedback and your long-term experience with the case. Thank you for choosing Samsung; we value your input.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Falls Apart
on January 14, 2026
Posted by: Samsungfor13years
from Grand Rapids, MI
Expertise:Intermediate
I got the case in May, the side started to separate from the front of the case by September and have fully peeled apart by January. It is labeled a rugged case, it is anything but.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R, January 14, 2026
Hello Samsungfor13years,
We appreciate your feedback on the Galaxy S25+ Rugged Case. Its design aims to endure daily use, offering protection and a secure grip to keep your phone safe. We know it can be disappointing if the case doesn’t meet your expectations. Please note that Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. Contact our Samsung Support Team to explore warranty options. We’re here to assist you. Thank you for selecting Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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We appreciate your feedback on the Galaxy S25+ Rugged Case. Its design aims to endure daily use, offering protection and a secure grip to keep your phone safe. We know it can be disappointing if the case doesn’t meet your expectations. Please note that Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. Contact our Samsung Support Team to explore warranty options. We’re here to assist you. Thank you for selecting Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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Written by a customer while visiting Samsung US
Posted by: Mark Lieser
Verified Purchase:Yes
The case lasted 6 weeks before it fell apart (literally began to fray) and I bought a non Samsung case. Great phone (S25 ultra). But can't recommend this case.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, October 6, 2025
Hi Mark Lieser,
Thank you for sharing your experience with your Galaxy S25+ Rugged Case. We know it can be frustrating when your device accessory doesn't work as expected. Please note that Samsung products are covered against manufacturing defects in material and workmanship for 12 months, as specified for each item. Feel free to reach out to our Samsung Support Team to discuss warranty options. We are here to assist you. Thank you for choosing Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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Thank you for sharing your experience with your Galaxy S25+ Rugged Case. We know it can be frustrating when your device accessory doesn't work as expected. Please note that Samsung products are covered against manufacturing defects in material and workmanship for 12 months, as specified for each item. Feel free to reach out to our Samsung Support Team to discuss warranty options. We are here to assist you. Thank you for choosing Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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Written by a customer while visiting Samsung US
Posted by: GalaxyConsumer
Verified Purchase:Yes
I like how it fits like a skin for the phone. I'm not a fan of all the texture or how much the corners stick out from the rest of the cases body. Particularly because this makes it easy to get caught on things. The case is supposed to be black but is actually blue grey in color, meaning that it isn't the color that was advertised. Overall the case is functional and fairly comfortable.
Response from Samsung USBy R&R, September 5, 2025
Hi there GalaxyConsumer, Thank you for your feedback on the Galaxy S25 Ultra Rugged Case. Its protective structure is designed to help your device withstand everyday drops and bumps, with reinforced detailing for added resilience. While the color may have a unique tone, it reflects a rugged finish that sets it apart from standard cases, providing both toughness and comfort. Samsung continues to offer a variety of case styles so every user can find a look and feel that fits their needs. Thank you for your review. We appreciate you choosing Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Coming apart
on August 26, 2025
Posted by: earlingy
Expertise:Intermediate
Case is coming apart just like the other reviewers. The rubber on the front is coming apart from the plastic. I contacted Samsung and they had me mail the case in to them. Now the phone would be unprotected for who knows how long, so instead I bought another case from elsewhere. Even if they replace it, it's too late since I already had to buy another.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, August 27, 2025
Bonjour earlingy,
We appreciate your feedback on the Galaxy S25+ Rugged Case. This accessory is designed to provide strong protection while maintaining a sleek appearance, supporting Galaxy S25+ in daily use. Many users value the durable design, grip, and reinforced edges that instill confidence when carrying their device. Your perspective helps to emphasize how accessories play an important role in enhancing the Galaxy experience. We're glad you were able to utilize your warranty option and will receive an additional case. Thank you for being part of the Samsung community.
-Ty
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We appreciate your feedback on the Galaxy S25+ Rugged Case. This accessory is designed to provide strong protection while maintaining a sleek appearance, supporting Galaxy S25+ in daily use. Many users value the durable design, grip, and reinforced edges that instill confidence when carrying their device. Your perspective helps to emphasize how accessories play an important role in enhancing the Galaxy experience. We're glad you were able to utilize your warranty option and will receive an additional case. Thank you for being part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Posted by: George Brock
Verified Purchase:Yes
The case is tough and grips well. I've dropped it already and the protected my phone. It doesn't even look like it scratched.
Written by a customer while visiting Samsung US
Customer Rating
3
Case coming apart
on June 14, 2025
Posted by: ChillWill
Expertise:Intermediate
This is a excellent case as far as protection is concerned. I've dropped my phone several times without any damage. The problem is the case has started to come apart. In reading the reviews, this seems to be a common problem with this case. It is difficult reaching Samsung to address this problem.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy R&R, June 16, 2025
Hey ChillWill,
Thank you for reaching out and sharing your experience with your Galaxy S25+ Rugged Case. If you are noticing wear and tear on your phone case, please note that a limited 12-month warranty covers Samsung products against manufacturing defects in materials and workmanship. For additional assistance, please get in touch with our Samsung Support Team. We are here to help. Thank you for choosing Samsung.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
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Thank you for reaching out and sharing your experience with your Galaxy S25+ Rugged Case. If you are noticing wear and tear on your phone case, please note that a limited 12-month warranty covers Samsung products against manufacturing defects in materials and workmanship. For additional assistance, please get in touch with our Samsung Support Team. We are here to help. Thank you for choosing Samsung.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Gray not really black
on June 6, 2025
Posted by: Collieq
from FL
Expertise:Intermediate
It is a great case and I got the black one, really like the case but it is more of a dark gray rather than black so if you want a real black one I def would not go with this. Everything else was great about it though, seems pretty sturdy so far.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
4
Response from Samsung USBy R&R, June 9, 2025
Hello Collieq,
Thank you for your feedback on the Galaxy S25+ Rugged Case. Our goal is to design a phone case that not only protects your Galaxy S25+ but also enhances its appearance. The Rugged Case is engineered to align with your device's functionality and your interaction with it. The raised edges provide protection, the grooved patterns enhance grip stability, and the padded layer offers extra resilience. We appreciate your input regarding the appearance, and it will be shared with our design team. Thank you for your review. We appreciate having you as part of the Samsung community.
-Ty
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Thank you for your feedback on the Galaxy S25+ Rugged Case. Our goal is to design a phone case that not only protects your Galaxy S25+ but also enhances its appearance. The Rugged Case is engineered to align with your device's functionality and your interaction with it. The raised edges provide protection, the grooved patterns enhance grip stability, and the padded layer offers extra resilience. We appreciate your input regarding the appearance, and it will be shared with our design team. Thank you for your review. We appreciate having you as part of the Samsung community.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US