Customer reviews from fellowes.com
Fellowes - Powershred 99Ci 18-Sheet Cross-Cut Commercial Shredder - Black/Dark Silver
Average customer rating
4.7
(554 Reviews)
Rating breakdown 554 reviews
5 Stars
441
4 Stars
91
3 Stars
8
2 Stars
2
1 Star
12
96%of customers recommend this product.
(
531 out of
554)
Customer Reviews for Fellowes - Powershred 99Ci 18-Sheet Cross-Cut Commercial Shredder - Black/Dark Silver
Customer Rating
4
Love it!
on March 9, 2013
Posted by: sylr13
I have years' worth of records to shred and had completely worn out my old Fellowes P-5+. Went to the 99Ci and am delighted with how well it works in comparison withthe old shredder. It definitely is jam resistant, eats up staples like candy, shreds old credit cards, CD's, etc. as well - and shreds the pieces much better than the old strip shredder. It does a lot more sheets at once than the old shredder - but not as many as it advertises. I like that it shows me if I am trying to shred too many pages at a time. Thank you for making such a nice product.
Pros: Quiet Operation, Quality Construction, Warranty, Shreds Credit Cards, Staples and CDs, Safety Features, Secure Cut Size, Jam Resistance, Mess Reduction
I would recommend this to a friend!
Written by a customer while visiting fellowes.com
Customer Rating
5
So far so good
on March 10, 2013
Posted by: CNCGUY
We've only used it for about a half hour so far, but the per formance didn't disapoint. It stopped when was supposed to and let me reverese it when the papers were too thick. Works great and moves easily from one room to another.
Pros: Sheet Capacity, Safety Features, Secure Cut Size, Jam Resistance
Cons: Mess Reduction
I would recommend this to a friend!
Written by a customer while visiting fellowes.com
Customer Rating
5
Great Shredder
on March 15, 2013
Posted by: jlbw
Works like a dream and is very quite. Our office has a large amount of documents to shred and this shredder gets a gold star.
Pros: Quiet Operation, Warranty, Safety Features, Jam Resistance
I would recommend this to a friend!
Written by a customer while visiting fellowes.com
Customer Rating
5
Schredding made simple
on March 20, 2013
Posted by: GRC4919
We are a small office with daily schredding. Years ago we purchased a schredder from an office supply company. It was one belonging to the office supply company. Although under warranty we had to take it back for a replacement 2 or 3 times. Finally, they gave us the option of taking yet another one of their schredders or to apply the replacement price towards another schredder. I chose Fellows as I have a small one at home and it is a work horse. I have had it for years. As the person given the task of purchasing a new schredder.....it was a no brainer. It was going to be a Fellows. That purchase was made some 5 or 6 years ago and when it finally "died" (This is the Grief Recovery Center), once again I chose Fellows.
Pros: Quiet Operation, Sheet Capacity, Quality Construction, Warranty, Shreds Credit Cards, Staples and CDs, Safety Features, Secure Cut Size, Jam Resistance, Mess Reduction
I would recommend this to a friend!
Written by a customer while visiting fellowes.com
Customer Rating
5
Great Shredder
on March 21, 2013
Posted by: Shreddere
This shredder is great! It is quiet and holds a lot of shredded paper. It is so nice not to have to change out the waste basket every few shreds. I would highly recommend this product to anyone who needs to shred personal info or a small business that needs to shred for privacy purposes.
Pros: Quiet Operation, Quality Construction, Shreds Credit Cards, Staples and CDs, Safety Features, Secure Cut Size
Cons: Sheet Capacity, Mess Reduction, says it will shred 17 pgs. only does 10 or so
I would recommend this to a friend!
Written by a customer while visiting fellowes.com
Customer Rating
4
Suggested Design Change
on March 27, 2013
Posted by: silkcityflorida
Before purchasing my Powershred 99Ci, I read numerous reviews on various web sites. Nearly all of them gave an excellent rating, which is unusual. I have observed that the preponderance of product reviewers only post reviews because they have had a bad experience. But, based on so many positive reviews, I decided to make the purchase.
Overall, I think it was a good decision and I am mostly very pleased with the machine.
It is extraordinarily quiet. My last shredder, a Fellowes SB-15C, was so noisy that I could not use it if anyone in the house was asleep as they could hear it. But this new machine is so quiet that it cannot be heard in the next room, even with the door open!
I have been amused at the debate over whether a shredder can truly shred the maximum number of sheets as declared by the manufacturer (17 sheets for the 99Ci). Since so many papers come in different weights, I might be able to shred 25 very light weight (thin) sheets, while another person can only shred 10 sheets because their paper is much heavier (and therefore thicker). Perhaps manufacturers should declare a maximum and then specify what weight paper that maximum applies to.
I have also found that when you shred large groups of sheets one after the other, the bin will appear fuller faster because the particles clump up as they hang from the blades and do not have much chance to fall into the bin (true of all shredders, regardless of brand, in my experience). Shredding fewer sheets at a time, even if you feed them continuously, allows time for the particles to fall into the bin without clumping.
My main reason for writing this review is to suggest a couple of design changes, and hope that Fellowes sees it:
The 99Ci has a basic problem when the bin is full and the "bin full" indicator light comes on. When that happens, the natural action is to pull the bin out and push the shredded material down into the bin, and perhaps to compress it to give room for more shredding.
But, when you pull the bin out, as the rear of the bin comes forward, it dislodges whatever excess particles are clumped and hanging from the shredder blades and they fall behind the bin (see attached pictures). If you don't pull the bin out far enough, you don't see those particles, and when they build up too much, you cannot push the bin back in fully.
To get around this, I tried pulling the bin out partially and reaching in to grab the material hanging from the shredder blades and push it down into the bin. I was sort of successful, but the inside of the upper front portion of the bin has many sharp edges, and I found I have to be very careful not to rub my arm on them or I will get scratches or cuts on my arm (see picture).
My recommended design changes:
1) Make the edges of the inside of the front top of the bin rounded so you can reach in without getting scratched or cut.
2) Change the bin design so the top of the bin is substantially lower, say 6 inches lower than it is currently, and put the "bin full" detector at the top of the bin rather than on the underside of the shredding motor housing. This would result in either a smaller bin, or a taller machine to accommodate the current bin, but it might give more vertical space to give shredded particles a better chance to fall clear of the blades. "Bin full" would then indicate a truly full bin and not just that a bunch of particles are clumped and hanging from the blades, a "false indicator".
AT THE SAME TIME, OR ALTERNATIVELY, change the bin design so that when you pull it out, the back edge of the bin "scrapes" the hanging particles into the bin. This might prevent the particles from falling behind the bin.
OR, ALTERNATIVELY, change the mechanism so that when the bin is full, the machine "self-clears" the particles hanging from the blades, perhaps by running it in reverse for a few seconds. Perhaps, in this way, a "bin full" condition would only happen when the bin was truly full and not when the shredded particles have clumped and are hanging from the blades.
Despite what sounds like a great deal of negativity on my part, I still love the machine! I will only have to deal with the bin full situation being annoying when shredding large amounts of paper, such as when I do my annual file drawer clean-out. I do not foresee this problem being an annoyance for normal day to day shredding. And, as a way to alleviate this problem, I will probably also shred fewer sheets at a time.
My only other comment is it would be nice to have a more secure cut size at a lower price than is currently available.
Pros: Quiet Operation, Sheet Capacity, Quality Construction, Warranty, Shreds Credit Cards, Staples and CDs, Service Guarantee, Safety Features, Jam Resistance
Cons: Mess Reduction, Secure Cut Size
I would recommend this to a friend!
Written by a customer while visiting fellowes.com
Customer Rating
4
2nd purchase but missing holder
on May 19, 2013
Posted by: BobbyV
I liked the first I bought so much that I gave it to my mother and decided to buy another one. However, upon unpacking the second box, I notice that there was no holder and screws supplied to install on the side of the unit (with the predrilled holes) to conveniently hold the manual, lubricating oil, etc.
Has Fellowes discontinued to include this part with this shredder, or was it a mistake?
Has Fellowes discontinued to include this part with this shredder, or was it a mistake?
Pros: Quiet Operation, Sheet Capacity, Shreds Credit Cards, Staples and CDs, Jam Resistance
Cons: Mess Reduction, Secure Cut Size, no side holder supplied
I would recommend this to a friend!
Response from fellowes.comBy cf, customer reviews, May 21, 2013
Dear Customer,
Thank you for taking the time to review your 99Ci shredder. We are happy to hear that you are pleased with the unit. The Document Holder feature is available as an accessory should you desire to have one for your shredder. This Document Holder includes tabs which simply need to be inserted into the holes on the side of the unit. It requires no tools to install.
The Document Holder may be purchased on the following website:
http://shop.fellowes.com/catalog/Supplies,5.htm
If you have any further questions, please contact our Consumer Care Center at 800.945.4545, Monday – Friday, 7 a.m. – 7 p.m. CST.
Thank you again for your support and for taking the time to provide us with your feedback.
Thank you for taking the time to review your 99Ci shredder. We are happy to hear that you are pleased with the unit. The Document Holder feature is available as an accessory should you desire to have one for your shredder. This Document Holder includes tabs which simply need to be inserted into the holes on the side of the unit. It requires no tools to install.
The Document Holder may be purchased on the following website:
http://shop.fellowes.com/catalog/Supplies,5.htm
If you have any further questions, please contact our Consumer Care Center at 800.945.4545, Monday – Friday, 7 a.m. – 7 p.m. CST.
Thank you again for your support and for taking the time to provide us with your feedback.
Written by a customer while visiting fellowes.com
Customer Rating
5
Good Shredder - but question
on May 28, 2013
Posted by: DaveR
I am very pleased with the operation of this shredder. In the past several months it has begun to produce some sort of tone as it finishes a 8.5x11 sheet. It seems to be a type of warning tone. I cannot find anything in the manual that mentions this condition.
Pros: Quality Construction, Secure Cut Size, Jam Resistance, Mess Reduction
I would recommend this to a friend!
Written by a customer while visiting fellowes.com