Customer reviews from broilkingbbq.com
Onward Manufacturing - Replacement Part 11228 | Fits Onward Models and more | Grill Cooking grids
Average customer rating
1.8
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
4
4 Stars
2
3 Stars
3
2 Stars
6
1 Star
29
17%of customers recommend this product.
(
2 out of
12)
Customer Reviews for Onward Manufacturing - Replacement Part 11228 | Fits Onward Models and more | Grill Cooking grids
Customer Rating
2
Grids
on April 9, 2017
Posted by: BiometChad
I have owned this grill for just under a year. The iron grids have rusted even with proper seasoning. I am not happy with the sustainability of this part. Do the grids need replaced each year? I have never had this problem with other grills.
No, I would not recommend this to a friend.
Response from broilkingbbq.comBy Customer Support, Customer Support, April 10, 2017
Thank you for providing this feedback. The appearance of rust on cast iron is a sign that the grids need to be re-seasoned. Much like a cast iron frying pan, cast iron cooking grids need to be seasoned often to remain in good condition.
Applying a thin layer of oil after each cleaning will help keep your grids seasoned.
This video shows how to season and restore your grids - http://www.broilkingbbq.com/videos/faq/seasoning_your_cast_iron_grids
A member of our customer support team will be following up via email to review these steps and discuss the issue further.
Thank you
Customer Support
Applying a thin layer of oil after each cleaning will help keep your grids seasoned.
This video shows how to season and restore your grids - http://www.broilkingbbq.com/videos/faq/seasoning_your_cast_iron_grids
A member of our customer support team will be following up via email to review these steps and discuss the issue further.
Thank you
Customer Support
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rust after short time
on April 5, 2017
Posted by: Franky75
from Netherlands
They rust very fast. Also when you put a lot of oil on it.
No, I would not recommend this to a friend.
Response from broilkingbbq.comBy Customer Support, Customer Support, April 6, 2017
Thank you for taking the time to provide this feedback. We will be following up via email to discuss the replacement options available.
Written by a customer while visiting broilkingbbq.com
Customer Rating
4
Rust
on March 5, 2017
Posted by: Puddy
from Ontario, Canada
I live in southern Ontario and we BBQ year round, but i have found the cooking grids have rusted, and replacements are not readily available
I would recommend this to a friend!
Response from broilkingbbq.comBy Customer Support, Customer Support, March 6, 2017
Thank you for taking the time to provide this feedback. We are sorry to hear about the issue you are having with your grids. We will be following up directly via email to assist.
Thanks
Thanks
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rusted out
on December 16, 2016
Posted by: Bassman1
from Dunnellon Florida
These grids rusted after only a few months of use. took care to clean and season after each use but still rusted. my grill is kept under a grill cover under a laini roof in florida. not out in the weather. The grill it self is recommended,but they need to upgrade the grids
I would recommend this to a friend!
Response from broilkingbbq.comBy Customer Support, Customer Support, December 16, 2016
Thank you for taking the time to provide this review. We are sorry to hear that you're experiencing a rust issue with your cooking grids. We stand behind the quality of our products and will be following up via email to work toward a solution with you.
Written by a customer while visiting broilkingbbq.com