Customer reviews from broilkingbbq.com
Onward Manufacturing - Replacement Part 11228 | Fits Onward Models and more | Grill Cooking grids
Average customer rating
1.8
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
4
4 Stars
2
3 Stars
3
2 Stars
6
1 Star
29
17%of customers recommend this product.
(
2 out of
12)
Customer Reviews for Onward Manufacturing - Replacement Part 11228 | Fits Onward Models and more | Grill Cooking grids
Customer Rating
1
rusty garbage racks
on May 17, 2017
Posted by: Dibble
from Halton Hills, ON, Canada
wouldn't recommend broil king, the racks rusted out in less than a year on both sides.
No, I would not recommend this to a friend.
Written by a customer while visiting broilkingbbq.com
Customer Rating
2
Grill is fine, rusting grids last 1 year maybe
on May 17, 2017
Posted by: Rebecca
from New Jersey, United States
The grill is fine. But I'm not even sure I should be using it with the grids being so rusty. I pitched my Weber last year to try this...not sure what my options are other than letting go of this one...
No, I would not recommend this to a friend.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rusted out and dangerous flaking!
on May 17, 2017
Posted by: BBQ_ing
from Ottawa, ON, Canada
My grill is about 2 years old, I'm always taking care of cleaning it, covering it and storing in the shed during the winter months. I'm happy with the grill but greatly disappointed with the grids. They're rusted out and more dangerously they're flaking metal pieces which can get stuck on the food and cause injury. They should have ordered a recall on this product.
No, I would not recommend this to a friend.
Written by a customer while visiting broilkingbbq.com
Customer Rating
2
Rusted Grids - Not recommended
on May 12, 2017
Posted by: BBQking
from Vancouver, BC, Canada
Purchased a natural gas Signet 4 years ago, BBQ on the regular and take care of the unit. Grids are totally rusted and could never get them back to proper season after 6-8 months of use. Would not recommend these grids and replacement cost along with any additional replacement of the flavo R wave is almost 1/2 the cost of a new BBQ.
No, I would not recommend this to a friend.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Grill rusted through in less than a year
on May 2, 2017
Posted by: Karsten
from Sarnia, ON, Canada
Bought my Baron end of last May to replace my 10 year old broil king. I checked the barbecue after dry storing it all winter (last week), and the grill is cracked in 3 places! I have never seen this on a barbecue before. I never had to re-season my old broil king that was made in Waterloo, and the grill was fine when I tossed it. Where is the cast iron sourced from now? Very disappointed
No, I would not recommend this to a friend.
Response from broilkingbbq.comBy Customer Support, Customer Support, May 3, 2017
Thank you for taking the time to provide this feedback. We are sorry to learn about the issue you are experiencing with your cooking grids. We will be following up with you via email to learn more and get replacement grids ordered.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rusted out
on April 10, 2017
Posted by: Dawnp
from Central, California, United States
These grates came on my grill, which I have owned for a couple of years. They started rusting out after the first 6 months and have continued to deteriorate regardless of how much cleaning and oiling I do each time I use the grill. Apparently the grates are not under warranty either.
No, I would not recommend this to a friend.
Response from broilkingbbq.comBy Customer Support, Customer Support, April 12, 2017
Thank you for taking the time to provide this feedback. The appearance of surface rust on cast iron grids is a sign they need to be re-seasoned. Much like a cast iron frying pan, cast iron cooking grids need to be seasoned often to remain in good condition.
This video shows how to season and restore your grids - http://www.broilkingbbq.com/videos/faq/seasoning_your_cast_iron_grids
If this process doesn’t restore your grids, or if there are large flakes separating from the grids and they are less than two years old they may be covered under warranty. A member of our customer support team will be following up via email to review this information and discuss the issue further.
This video shows how to season and restore your grids - http://www.broilkingbbq.com/videos/faq/seasoning_your_cast_iron_grids
If this process doesn’t restore your grids, or if there are large flakes separating from the grids and they are less than two years old they may be covered under warranty. A member of our customer support team will be following up via email to review this information and discuss the issue further.
Written by a customer while visiting broilkingbbq.com
Customer Rating
3
Great at first
on April 10, 2017
Posted by: Christarron
from Windsor, CT, United States
The grill grates rusted so fast. I have multiple grills and entertain often. I have another brand of gas grill with similar grill grates and they aren't rusted and I've had that grill for over three years. The grill itself works awesome so I have mixed feelings about this product.
No, I would not recommend this to a friend.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rusted Grids
on April 9, 2017
Posted by: Rick1127
from Philadelphia, PA, United States
I'm having the same exact issue as every other Broil King Grill owner, the grids have severe rust damage even being stored inside and still covered up. This was no inexpensive Grill and I wasn't expecting one season worth it use to run into this issue this season. I saw developing last season but a couple Google searches told me that it was just marinades kicking up on the grids making it look like rust so I made no inquiry about it, this year there's no denying that it's rust. I've also experienced issues with the burners instead of burning blue like all grills do, royal king is producing an orange flame even on its lowest setting. I have clean them out and still produced the same results. I also have rust developing on the rotisserie holders. The FLAV-R-WAVE are also no looking good. Like I said this girl was pretty expensive I was not expecting this type of quality from a grill this expensive.
No, I would not recommend this to a friend.
Response from broilkingbbq.comBy Customer Support, Customer Support, April 11, 2017
Thank you for taking the time write this review. We are sorry to learn about the issues you are experiencing with your grill. We stand behind the quality of our products and we will be following up via email to learn more about your experience and work with you to find a resolution.
Written by a customer while visiting broilkingbbq.com