Customer reviews from broilkingbbq.com
Onward Manufacturing - Replacement Part 11228 | Fits Onward Models and more | Grill Cooking grids
Average customer rating
1.8
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
4
4 Stars
2
3 Stars
3
2 Stars
6
1 Star
29
17%of customers recommend this product.
(
2 out of
12)
Customer Reviews for Onward Manufacturing - Replacement Part 11228 | Fits Onward Models and more | Grill Cooking grids
Customer Rating
3
Poor grills as indicated by the majority of review
on April 13, 2020
Posted by: Georgejerry
from Toronto
The cast iron grills are just terrible. They rust and pieces of the metal grill flake off and stick to the food. Certainly a hazard to all customers. No other issues with the product. I have owned a number of Broil Kings over the years but never have I had an issue like this.
Response from broilkingbbq.comBy Customer Support, April 17, 2020
Thank you for your review. We are sorry to hear that you have experienced deterioration with your cast iron grids. We stand behind the superior quality of all OMC products. All OMC cast iron grids do require regular maintenance and seasoning to keep them in pristine condition. Seasoning with a cooking oil of a high smoking point such as avocado oil, rice bran oil, and canola oil creates a non-stick cooking surface and preserves the porcelain-enameled finish. Thoroughly brushing the grids before and after use will help eliminate the possibility of residue build up, which can flake off in pieces from the grids. Stainless steel grids are available for those with a preference for them over the cast iron, and are backed by a five-year warranty. Grill care guides and genuine OMC replacement parts are available through our knowledgeable customer support team. We can be reached at 1-800-265-2150
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rusted and flaking
on March 25, 2020
Posted by: Davey and Goliath
from Grand Bend ON
I have had this unit for 3 years and the iron grills are rusted and flaking to the point that they are no longer useable.I have never had a BBQ that grills deteriorated so quickly.It has always been covered and regularly seasoned.Other than that it has been a good BBQ.
Response from broilkingbbq.comBy Customer Support, April 3, 2020
Thank you for your review. We are sorry to hear that you experience deterioration with your cast iron grids. We stand behind the superior quality of all OMC products. All OMC cast iron grids do require regular maintenance and seasoning to keep them in pristine condition. Seasoning with a cooking oil of a high smoking point such as avocado oil, rice bran oil, and canola oil creates a non-stick cooking surface and preserves the porcelain-enameled finish. Thoroughly brushing the grids before and after use will help eliminate the possibility of residue build up, which can flake off in pieces from the grids. Stainless steel grids are available, and are a fantastic substitute for those with a preference for them over the cast iron, and are backed by a five-year warranty. Grill care guides and genuine OMC replacement parts are available through our knowledgeable customer support team. We can be reached at 1-800-265-2150 or email us at info@omcbbq.com
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rusty grills
on March 24, 2020
Posted by: Anonymous
from Fort McMurray, Canada
I bought my Signet a few yrs ago but within a few months the grills begin to rust and chip. They have gotten so bad that I’m concerned to cook on them now out of fear of a piece of rust getting on my food
Response from broilkingbbq.comBy Customer Support, March 25, 2020
Thank you for your review. We are sorry to hear that you experience deterioration with your cast iron grids. We stand behind the superior quality of all OMC products. All OMC cast iron grids do require regular maintenance and seasoning to keep them in pristine condition. Seasoning with a cooking oil of a high smoking point such as avocado oil, rice bran oil, and canola oil creates a non-stick cooking surface and preserves the porcelain-enameled finish. Thoroughly brushing the grids before and after use will help eliminate the possibility of residue build up, which can flake off in pieces from the grids. Stainless steel grids are available, and are a fantastic substitute for those with a preference for them over the cast iron, and are backed by a five-year warranty. Grill care guides and genuine OMC replacement parts are available through our knowledgeable customer support team. We can be reached at 1-800-265-2150 or email us at info@omcbbq.com
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
worst grids ever
on February 25, 2020
Posted by: Shaq
from London,Ont
I've had the signet for 6 years now and its a great BBQ but the grids are the worst. Why make a product that you have to maintain all the time where you can just fit it with stainless steel and there is no maintenance at all for the grids. That also goes for the rest of the units inside as well. For example the flavr waves and burners should be made out of stainless as well and you would have a awesome BBQ.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rusting and cracking
on February 19, 2020
Posted by: MerlinYYC
from Calgary, AB
No matter what I do, these grids rust and crack. I have my Signet for 2 years, so it will be my 3d summer with it. I use it year round and season the grids. Been through 2 sets of grids so far...bought my third today and getting tired of it.
Despite that, I'm really satisfied with my Signet and hope to keep it for a good number of years. I maintain it very well too.
Despite that, I'm really satisfied with my Signet and hope to keep it for a good number of years. I maintain it very well too.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rusted grits
on February 3, 2020
Posted by: SwissDaniela
from Ennetbürgen, NW, Switzerland
We bought the Broil king about 3 years ago and are happy with the BBQ results. However, already in the first year I noticed rust and now the paint flakes off in big chunks. Smaller chunks stick to the meat and my girl ate some of it accidentally yesterday!
Written by a customer while visiting broilkingbbq.com
Customer Rating
5
perfect grill
on October 23, 2019
Posted by: MACER
from Drummondville, Qc
[This review was collected as part of a promotion.] Changed old ones for these because finished, just love Broil King
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rusted grids
on August 29, 2019
Posted by: Anonymous
from Rochester, MN
Grids started rusting after a few weeks and re-seasoned them but just got worse. I’ve had the grill for a couple summers now and it has large slabs of rust flaking off. I like the grill but the cast iron grids suck.
Response from broilkingbbq.comBy Customer Support, September 4, 2019
Thank you for your review. Please contact us with the model number and serial number so we can determine age of the grids and whether they would qualify for warranty replacement. All cast iron grids require regular maintenance to keep them in peak condition. Seasoning with high smoking point oil such as avocado oil, rice bran oil, and canola oil creates a non-stick cooking surface and preserves the porcelain-enameled finish. When storing the barbecue for long periods of time, clean the cast iron grids, lightly oil and wrap in saran wrap for storage indoors. Grill care guides and genuine OMC replacement parts are available through our knowledgeable customer support team. We can be reached at 1-800-265-2150 or email us at info@omcbbq.com.
Written by a customer while visiting broilkingbbq.com