Customer reviews from broilkingbbq.com
Onward Manufacturing - Onward - ONW11228 COOKING GRID - SIGNET/CROWN - CAST IRON cooking grids
Average customer rating
1.8
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
4
4 Stars
2
3 Stars
3
2 Stars
6
1 Star
29
17%of customers recommend this product.
(
2 out of
12)
Customer Reviews for Onward Manufacturing - Onward - ONW11228 COOKING GRID - SIGNET/CROWN - CAST IRON cooking grids
Customer Rating
1
Rusty unsafe cast iron grill!k
on May 23, 2023
Posted by: Minden
from Ontario Canada
I purchased my BK signet 5 years ago and the iron cast grills are totally rusted out. While trying to clean the rust off the cast iron grill two of the grill bars broke off. Very disappointing how fast these cast iron grills rust making it unsafe to BBQ food on these rusty grills.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rusted out and dangerous flaking!
on May 17, 2017
Posted by: BBQ_ing
from Ottawa, ON, Canada
My grill is about 2 years old, I'm always taking care of cleaning it, covering it and storing in the shed during the winter months. I'm happy with the grill but greatly disappointed with the grids. They're rusted out and more dangerously they're flaking metal pieces which can get stuck on the food and cause injury. They should have ordered a recall on this product.
No, I would not recommend this to a friend.
Written by a customer while visiting broilkingbbq.com
Customer Rating
3
Poor grills as indicated by the majority of review
on April 13, 2020
Posted by: Georgejerry
from Toronto
The cast iron grills are just terrible. They rust and pieces of the metal grill flake off and stick to the food. Certainly a hazard to all customers. No other issues with the product. I have owned a number of Broil Kings over the years but never have I had an issue like this.
Response from broilkingbbq.comBy Customer Support, April 17, 2020
Thank you for your review. We are sorry to hear that you have experienced deterioration with your cast iron grids. We stand behind the superior quality of all OMC products. All OMC cast iron grids do require regular maintenance and seasoning to keep them in pristine condition. Seasoning with a cooking oil of a high smoking point such as avocado oil, rice bran oil, and canola oil creates a non-stick cooking surface and preserves the porcelain-enameled finish. Thoroughly brushing the grids before and after use will help eliminate the possibility of residue build up, which can flake off in pieces from the grids. Stainless steel grids are available for those with a preference for them over the cast iron, and are backed by a five-year warranty. Grill care guides and genuine OMC replacement parts are available through our knowledgeable customer support team. We can be reached at 1-800-265-2150
Written by a customer while visiting broilkingbbq.com
Customer Rating
5
No Issues after 5 years
on May 6, 2020
Posted by: Anonymous
from Sudbury,on
I bought this grid 6 years ago and still going strong. I prefer cast iron over stainless, i find it transfers heat better. As long as i season regularly they work well. As expected with iron, it could rust if not coated/seasoned.
Written by a customer while visiting broilkingbbq.com
Customer Rating
3
Rusted Grids
on May 16, 2020
Posted by: JPJr.
from Toronto,Canada
Purchased this product less than 2 years ago and I only use it in the summer. Barbeque is stored in dry heated space in the winter and the grids are rusted the same way as others have complained about.Love the barbeque but upset I have rusted and unsafe grids to eat on right now.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Poor quality grates and grill
on March 31, 2021
Posted by: GR427
from Monroe WA
I have experienced pretty the same in regards to the quality of these grates, poor. They have flaked apart due to rust. Grill is used all year round. I seasoned grates from the start with grape seed oil and use this oil exclusively with each use. Overall the whole grill (Signet 90) has been a disappointment. From day 1 the burners do not light evenly nor distribute even heat. Grill has never gotten hot enough to truly sear meat or fish. Grates really can’t be gotten hot enough so fish like halibut won’t stick. Swordfish is ok as it is much denser. This is with clean and seasoned grates. I worked commercial kitchens for 20 years so I have a bit of experience under my belt with this. Maybe I expected too much from a non commercial grade grill at this price point. I really don’t think this grill puts out the advertised 12500 btu. It has never been able to pass the 2 second palm test, not even from new.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Flaking and rusting
on August 20, 2021
Posted by: spencerk
from Winter Springs, FL
2 years and these grids are unusable. I am looking to get a better set of grids. Any recommendations or discounts would improve my review.
Response from broilkingbbq.comBy Customer Support, August 23, 2021
Hello Kim, thanks for your review. Our knowledgeable Customer Support Team will have those answers for you! Please call them at 1-800-265-2150 or email info@omcbbq.com
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Very Poor Quality -
on February 11, 2022
Posted by: Yorgi
from Alberta
Rusted and cracked after one year. Like the grill otherwise.
Response from broilkingbbq.comBy Customer Support, February 23, 2022
Thanks for your review. Our Customer Support Team would be happy to discuss replacement parts: give them a call at 1-800-265-2150.
Written by a customer while visiting broilkingbbq.com