Customer reviews from broilkingbbq.com
Onward Manufacturing - Onward - ONW11228 COOKING GRID - SIGNET/CROWN - CAST IRON cooking grids
Average customer rating
1.8
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
4
4 Stars
2
3 Stars
3
2 Stars
6
1 Star
29
17%of customers recommend this product.
(
2 out of
12)
Customer Reviews for Onward Manufacturing - Onward - ONW11228 COOKING GRID - SIGNET/CROWN - CAST IRON cooking grids
Customer Rating
1
Rusty grills
on March 24, 2020
Posted by: Anonymous
from Fort McMurray, Canada
I bought my Signet a few yrs ago but within a few months the grills begin to rust and chip. They have gotten so bad that I’m concerned to cook on them now out of fear of a piece of rust getting on my food
Response from broilkingbbq.comBy Customer Support, March 25, 2020
Thank you for your review. We are sorry to hear that you experience deterioration with your cast iron grids. We stand behind the superior quality of all OMC products. All OMC cast iron grids do require regular maintenance and seasoning to keep them in pristine condition. Seasoning with a cooking oil of a high smoking point such as avocado oil, rice bran oil, and canola oil creates a non-stick cooking surface and preserves the porcelain-enameled finish. Thoroughly brushing the grids before and after use will help eliminate the possibility of residue build up, which can flake off in pieces from the grids. Stainless steel grids are available, and are a fantastic substitute for those with a preference for them over the cast iron, and are backed by a five-year warranty. Grill care guides and genuine OMC replacement parts are available through our knowledgeable customer support team. We can be reached at 1-800-265-2150 or email us at info@omcbbq.com
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rusted and flaking
on March 25, 2020
Posted by: Davey and Goliath
from Grand Bend ON
I have had this unit for 3 years and the iron grills are rusted and flaking to the point that they are no longer useable.I have never had a BBQ that grills deteriorated so quickly.It has always been covered and regularly seasoned.Other than that it has been a good BBQ.
Response from broilkingbbq.comBy Customer Support, April 3, 2020
Thank you for your review. We are sorry to hear that you experience deterioration with your cast iron grids. We stand behind the superior quality of all OMC products. All OMC cast iron grids do require regular maintenance and seasoning to keep them in pristine condition. Seasoning with a cooking oil of a high smoking point such as avocado oil, rice bran oil, and canola oil creates a non-stick cooking surface and preserves the porcelain-enameled finish. Thoroughly brushing the grids before and after use will help eliminate the possibility of residue build up, which can flake off in pieces from the grids. Stainless steel grids are available, and are a fantastic substitute for those with a preference for them over the cast iron, and are backed by a five-year warranty. Grill care guides and genuine OMC replacement parts are available through our knowledgeable customer support team. We can be reached at 1-800-265-2150 or email us at info@omcbbq.com
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Very Disappointed
on April 29, 2020
Posted by: Lburke
from Truro, NS, Canada
Bought this Barbecue about 2 -3 yrs ago We seasoned it before we even cooked on it, and every year since, last summer noticed it starting to rust so I seasoned it after each use.I got it out of the garage this spring and the grates are so rusty and flaky, they are unuseable. I've owned cheaper products in the past who have never rusted as badly as this and lasted a lot longer, Would not recommend this product.
Written by a customer while visiting broilkingbbq.com
Customer Rating
2
Grids
on April 9, 2017
Posted by: BiometChad
I have owned this grill for just under a year. The iron grids have rusted even with proper seasoning. I am not happy with the sustainability of this part. Do the grids need replaced each year? I have never had this problem with other grills.
No, I would not recommend this to a friend.
Response from broilkingbbq.comBy Customer Support, Customer Support, April 10, 2017
Thank you for providing this feedback. The appearance of rust on cast iron is a sign that the grids need to be re-seasoned. Much like a cast iron frying pan, cast iron cooking grids need to be seasoned often to remain in good condition.
Applying a thin layer of oil after each cleaning will help keep your grids seasoned.
This video shows how to season and restore your grids - http://www.broilkingbbq.com/videos/faq/seasoning_your_cast_iron_grids
A member of our customer support team will be following up via email to review these steps and discuss the issue further.
Thank you
Customer Support
Applying a thin layer of oil after each cleaning will help keep your grids seasoned.
This video shows how to season and restore your grids - http://www.broilkingbbq.com/videos/faq/seasoning_your_cast_iron_grids
A member of our customer support team will be following up via email to review these steps and discuss the issue further.
Thank you
Customer Support
Written by a customer while visiting broilkingbbq.com
Customer Rating
3
Great at first
on April 10, 2017
Posted by: Christarron
from Windsor, CT, United States
The grill grates rusted so fast. I have multiple grills and entertain often. I have another brand of gas grill with similar grill grates and they aren't rusted and I've had that grill for over three years. The grill itself works awesome so I have mixed feelings about this product.
No, I would not recommend this to a friend.
Written by a customer while visiting broilkingbbq.com
Customer Rating
2
Rusted Grids - Not recommended
on May 12, 2017
Posted by: BBQking
from Vancouver, BC, Canada
Purchased a natural gas Signet 4 years ago, BBQ on the regular and take care of the unit. Grids are totally rusted and could never get them back to proper season after 6-8 months of use. Would not recommend these grids and replacement cost along with any additional replacement of the flavo R wave is almost 1/2 the cost of a new BBQ.
No, I would not recommend this to a friend.
Written by a customer while visiting broilkingbbq.com
Customer Rating
2
Grill is fine, rusting grids last 1 year maybe
on May 17, 2017
Posted by: Rebecca
from New Jersey, United States
The grill is fine. But I'm not even sure I should be using it with the grids being so rusty. I pitched my Weber last year to try this...not sure what my options are other than letting go of this one...
No, I would not recommend this to a friend.
Written by a customer while visiting broilkingbbq.com
Customer Rating
5
perfect grill
on October 23, 2019
Posted by: MACER
from Drummondville, Qc
[This review was collected as part of a promotion.] Changed old ones for these because finished, just love Broil King
Written by a customer while visiting broilkingbbq.com