Customer reviews from broilkingbbq.com
Onward Manufacturing - Onward - ONW11228 COOKING GRID - SIGNET/CROWN - CAST IRON cooking grids
Average customer rating
1.8
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
4
4 Stars
2
3 Stars
3
2 Stars
6
1 Star
29
17%of customers recommend this product.
(
2 out of
12)
Customer Reviews for Onward Manufacturing - Onward - ONW11228 COOKING GRID - SIGNET/CROWN - CAST IRON cooking grids
Customer Rating
1
Rusted Grids
on April 9, 2017
Posted by: Rick1127
from Philadelphia, PA, United States
I'm having the same exact issue as every other Broil King Grill owner, the grids have severe rust damage even being stored inside and still covered up. This was no inexpensive Grill and I wasn't expecting one season worth it use to run into this issue this season. I saw developing last season but a couple Google searches told me that it was just marinades kicking up on the grids making it look like rust so I made no inquiry about it, this year there's no denying that it's rust. I've also experienced issues with the burners instead of burning blue like all grills do, royal king is producing an orange flame even on its lowest setting. I have clean them out and still produced the same results. I also have rust developing on the rotisserie holders. The FLAV-R-WAVE are also no looking good. Like I said this girl was pretty expensive I was not expecting this type of quality from a grill this expensive.
No, I would not recommend this to a friend.
Response from broilkingbbq.comBy Customer Support, Customer Support, April 11, 2017
Thank you for taking the time write this review. We are sorry to learn about the issues you are experiencing with your grill. We stand behind the quality of our products and we will be following up via email to learn more about your experience and work with you to find a resolution.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
worst grids ever
on February 25, 2020
Posted by: Shaq
from London,Ont
I've had the signet for 6 years now and its a great BBQ but the grids are the worst. Why make a product that you have to maintain all the time where you can just fit it with stainless steel and there is no maintenance at all for the grids. That also goes for the rest of the units inside as well. For example the flavr waves and burners should be made out of stainless as well and you would have a awesome BBQ.
Written by a customer while visiting broilkingbbq.com
Customer Rating
4
Rust
on March 5, 2017
Posted by: Puddy
from Ontario, Canada
I live in southern Ontario and we BBQ year round, but i have found the cooking grids have rusted, and replacements are not readily available
I would recommend this to a friend!
Response from broilkingbbq.comBy Customer Support, Customer Support, March 6, 2017
Thank you for taking the time to provide this feedback. We are sorry to hear about the issue you are having with your grids. We will be following up directly via email to assist.
Thanks
Thanks
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rusted grids
on August 29, 2019
Posted by: Anonymous
from Rochester, MN
Grids started rusting after a few weeks and re-seasoned them but just got worse. I’ve had the grill for a couple summers now and it has large slabs of rust flaking off. I like the grill but the cast iron grids suck.
Response from broilkingbbq.comBy Customer Support, September 4, 2019
Thank you for your review. Please contact us with the model number and serial number so we can determine age of the grids and whether they would qualify for warranty replacement. All cast iron grids require regular maintenance to keep them in peak condition. Seasoning with high smoking point oil such as avocado oil, rice bran oil, and canola oil creates a non-stick cooking surface and preserves the porcelain-enameled finish. When storing the barbecue for long periods of time, clean the cast iron grids, lightly oil and wrap in saran wrap for storage indoors. Grill care guides and genuine OMC replacement parts are available through our knowledgeable customer support team. We can be reached at 1-800-265-2150 or email us at info@omcbbq.com.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rust after short time
on April 5, 2017
Posted by: Franky75
from Netherlands
They rust very fast. Also when you put a lot of oil on it.
No, I would not recommend this to a friend.
Response from broilkingbbq.comBy Customer Support, Customer Support, April 6, 2017
Thank you for taking the time to provide this feedback. We will be following up via email to discuss the replacement options available.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rusted out
on April 10, 2017
Posted by: Dawnp
from Central, California, United States
These grates came on my grill, which I have owned for a couple of years. They started rusting out after the first 6 months and have continued to deteriorate regardless of how much cleaning and oiling I do each time I use the grill. Apparently the grates are not under warranty either.
No, I would not recommend this to a friend.
Response from broilkingbbq.comBy Customer Support, Customer Support, April 12, 2017
Thank you for taking the time to provide this feedback. The appearance of surface rust on cast iron grids is a sign they need to be re-seasoned. Much like a cast iron frying pan, cast iron cooking grids need to be seasoned often to remain in good condition.
This video shows how to season and restore your grids - http://www.broilkingbbq.com/videos/faq/seasoning_your_cast_iron_grids
If this process doesn’t restore your grids, or if there are large flakes separating from the grids and they are less than two years old they may be covered under warranty. A member of our customer support team will be following up via email to review this information and discuss the issue further.
This video shows how to season and restore your grids - http://www.broilkingbbq.com/videos/faq/seasoning_your_cast_iron_grids
If this process doesn’t restore your grids, or if there are large flakes separating from the grids and they are less than two years old they may be covered under warranty. A member of our customer support team will be following up via email to review this information and discuss the issue further.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
rusty garbage racks
on May 17, 2017
Posted by: Dibble
from Halton Hills, ON, Canada
wouldn't recommend broil king, the racks rusted out in less than a year on both sides.
No, I would not recommend this to a friend.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Rusted grits
on February 3, 2020
Posted by: SwissDaniela
from Ennetbürgen, NW, Switzerland
We bought the Broil king about 3 years ago and are happy with the BBQ results. However, already in the first year I noticed rust and now the paint flakes off in big chunks. Smaller chunks stick to the meat and my girl ate some of it accidentally yesterday!
Written by a customer while visiting broilkingbbq.com