Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
327
4 Stars
107
3 Stars
31
2 Stars
19
1 Star
25
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Customer Rating
1
Device OK, print cartridges suck
on April 13, 2017
Posted by: jjohns01
I purchased this printer to replace an older printer of a different type that was no longer functioning effectively. I had used HP printers before and thought this one looked good. The particular feature I liked was the Wifi, allowing the printer to be used by multiple devices. This part is OK, but I was not so sure about the HP "instant ink" program; however, I went ahead with the free trial, which recently expired. It seemed to work OK at first, but then the large black ink cartridges provided in the program began to clog and stop printing in the middle of jobs. This has happened several times, and it requires laborious printhead cleaning in order to get the printer to work, which creates unacceptable delays when there are deadlines for print jobs. I would not buy this printer again, and I would not recommend the HP instant ink cartridges.
No, I would not recommend this to a friend.
Features
3
Performance
1
Written by a customer while visiting hp.com
Customer Rating
5
HP Printer
on April 13, 2017
Posted by: MaryM44
It's fantastic. Love the remote printing, but at times it takes quite awhile to print. 100% better than the previous brand I purchased.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
HP printer
on April 13, 2017
Posted by: Texacali
from Los Angeles, CA, USA
Excellent printer with great features
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
good
on April 11, 2017
Posted by: chloecoco
very satisfied with the shipping and the product
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Just what I need. Works amazing
on April 10, 2017
Posted by: Rwk48
from Syracuse, NY, USA
All features work the way they said. I have all my devices connected and print anywhere or anytime I need.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5
all went well
on November 23, 2016
Posted by: 5953922m
had no issues with anything
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Ratings-Only Reviews
Based on the average of (95) ratings-only reviews
Overall Customer Rating
4.4
Would recommend? Yes
(
51 out of
54)
Features
4.8
Performance
4.7