Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
327
4 Stars
107
3 Stars
31
2 Stars
19
1 Star
25
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: Stucky
Verified Purchase:Yes
Overall, I am pleased with HP OfficeJet Pro 6978 performance. However, the tray for retrieving printed paper presents some difficulty in exiting and entering the printer.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: TRBLEINTECHLND
Verified Purchase:Yes
PRINTER TAKES TOO LONG TO PRINT...GOES THRU A LOT OF SETTINGS BEFORE IT FFNALLY PRINTS.
No, I would not recommend this to a friend.
Features
3
Performance
2
Written by a customer while visiting hp.com
Posted by: Danalynn
Verified Purchase:Yes
I haven't had it that long but I'm very happy with it so far. I love the multi-page scanner, which does far more than any of my previous home scanners. This is the first time I've gone wireless and that is wonderful. And the monthly ink plan is going to make things so much easier!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: NPPP
Verified Purchase:Yes
Will NOT work with OS High Sierra 10.13.1!!
No, I would not recommend this to a friend.
Response from hp.comBy Binu, HP Support, December 21, 2017
Hi, thank you for taking the time to submit a review, I appreciate your feedback and I am sorry for all the inconvenience caused to you. Remember HP Support is always there to fix all your issues. I understand that you are experiencing an issue with your HP OfficeJet Pro 6978 All-in-One Printer as it is not compatible with High Sierra 10.13.1. You can find the compatible operating system for your printer under system requirement from this document: http://bit.ly/2wDAqbw HP printers generally have a 1-year warranty from their purchase date, you can verify the warranty using the following link: http://bit.ly/2mP3Xrb You can also contact HP Support in case you need further assistance: http://hp.care/2nbNQFi
Written by a customer while visiting hp.com
Customer Rating
5
Great scanner/color printer
on December 18, 2017
Posted by: AMD15009
from Beaver, PA, USA
Easiest printer setup that I have seen. Everything is done on the printer control screen to connect to local network. Then web site 123.hp.com/install from a pc/laptop installs everything that is needed there.
Great printer/scanner. Scan/shrink/enlarge color or b/w and load pdf to a disc stick. Great to copy docs to send as PDF. Color and b/w quality is great. Print quality q/a is achieved thru a printout and re-scan for internal printer checking. I am not disappointed with anything so far. I did not setup the fax.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: billfalls
Verified Purchase:Yes
Reader tip: for help don't search model 6978. There is online documentation for 6970 but searches on 6978 don't redirect there. The accompanying CD-ROM didn't seem to have a manual.
The printer has all the features I wanted but using them, and fixing problems like a paper jam (my fault) would be a lot easier if the documentation were more accessible.
The printer has all the features I wanted but using them, and fixing problems like a paper jam (my fault) would be a lot easier if the documentation were more accessible.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Jnevarez7691
Verified Purchase:Yes
I appreciate the ability to print from my mobile device and also like the fact that you can send a file to print through email.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: GRAMBO
from Pensacola, FL, USA
Verified Purchase:Yes
It has a fax factor which I was looking for. It prints beautifully and I'm thoroughly in love with it!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com