Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
327
4 Stars
107
3 Stars
31
2 Stars
19
1 Star
25
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: Mawqb
from Scottsville NY
Verified Purchase:Yes
Soooo happy to have a printer that prints the first time every time. No paper jams. No waisted ink. No hassles. Loving it so far!
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Customer Rating
2
Disappointed in this printer
on April 29, 2018
Posted by: TJFF
from San Diego, CA
I have bought several HP printers over time and they all have been great except this one. Bought this 6978 a few months ago and very disappointed in it. Quite a few times when going to print something, it decides that it wants to do initializing or a maintenance phase that takes a while. Very frustrating when you're in a hurry. Then it keeps asking if I changed the size of the paper before it will print when I haven't touched it. Not as printer friendly as my previous HP printers I've had.
Pros: Affordable
No, I would not recommend this to a friend.
Features
4
Performance
2
Response from hp.comBy Mary, HP Care, May 3, 2018
Hi,
I'm sorry that the printer isn't as friendly as those you had in the past. I hope that after time you'll learn to like it better.
It is doubtful you can turn off the messages about paper size, but it wouldn't hurt to check the user guide about that. I know you can adjust the power-saving settings like sleep mode and auto-off, so maybe...
If there is anything that we can do to help, please contact us by your preferred method at: hp.com/contactHP
Mary
HP Care
hp.com/support
I'm sorry that the printer isn't as friendly as those you had in the past. I hope that after time you'll learn to like it better.
It is doubtful you can turn off the messages about paper size, but it wouldn't hurt to check the user guide about that. I know you can adjust the power-saving settings like sleep mode and auto-off, so maybe...
If there is anything that we can do to help, please contact us by your preferred method at: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
2
HMMMM Who buys this?
on April 28, 2018
Posted by: Retired Vet
from Dadeville, AL
I bought this today. I went to set it up on our home network. There is one PC and two laptops. OH! did I say we are retired? Setting up was DIFFERENT on all three devices... that is, NOT CONSISTENT. I ask you, How many retired folks can locate the IP address of a printer? HP asked exactly that question. Setting up the printer was a labyrinth of techy questions and misdirection. HP has much to gain by making the setup question transparent to the purchaser. i.e. the computer goes to the internet... HP identifies the printer... HP directs the website to install the printer... the user can print his documents u.s.w. Your behavior towards the user is unacceptable. YOU can do it. You CAN BE the printer of choice for the Joe-Average-User. CHALLENGE YOUR DESIGN TEAM.
No, I would not recommend this to a friend.
Features
5
Performance
3
Response from hp.comBy Mary, HP Care, April 30, 2018
Hi,
I am very sorry for the time it took to set up your printer. This is not the customer experience that we wish.
Yes, it should be a lot easier to set up the printer, but sometimes it is a matter of compatibility problems with various operating systems, languages, internet providers, different brands of routers and other things that are beyond our control.
Some users do not want to have the company control the setup due to trust issues, so on and so forth.
If there is anything else that we can help with, please contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
I am very sorry for the time it took to set up your printer. This is not the customer experience that we wish.
Yes, it should be a lot easier to set up the printer, but sometimes it is a matter of compatibility problems with various operating systems, languages, internet providers, different brands of routers and other things that are beyond our control.
Some users do not want to have the company control the setup due to trust issues, so on and so forth.
If there is anything else that we can help with, please contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
2
Like most HP printers nowadays...
on April 7, 2018
Posted by: toukolou
from Toronto, ON
pretty much junk. Uses a ton of ink, even though it is connected to my desktop via a USB it takes forever to start printing (like 2-3min, no exaggeration). It won't hold my "draft" quality setting so it resets itself to "normal" after every use. I had to uninstall and reinstall the software 2 times because it became unresponsive. Like I said, junk. Won't make the HP mistake again, even if they're giving them away.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, April 11, 2018
Hello,
I'm very sorry that this is happening to you. However, there are some resources that can help you.
If you are using the draft mode and black and white settings to save ink and are still using a lot, maybe you would like Instant Ink. Many customers love the plans that are available and you can save money on ink: hpinstantink.com
Slow printing and some other problems can often be fixed by updating the firmware to get the latest improvements. That can be done online at:
support.hp.com/us-en/drivers/selfservice/8289585/model/11161264
For any other concerns, you can always contact HP Support at: hp.com/contacthp
Mary
HP Care
hp.com/support
I'm very sorry that this is happening to you. However, there are some resources that can help you.
If you are using the draft mode and black and white settings to save ink and are still using a lot, maybe you would like Instant Ink. Many customers love the plans that are available and you can save money on ink: hpinstantink.com
Slow printing and some other problems can often be fixed by updating the firmware to get the latest improvements. That can be done online at:
support.hp.com/us-en/drivers/selfservice/8289585/model/11161264
For any other concerns, you can always contact HP Support at: hp.com/contacthp
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Gregrob
from Hampstead, NC, USA
Verified Purchase:Yes
To the extent I’ve used it, this printer does a great job printing documents as well as photos.
Only the test of time will show its durability. I would highly recommmend this printer. My use is strictly in home.
Only the test of time will show its durability. I would highly recommmend this printer. My use is strictly in home.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5
This printer is compact & was very easy to set up.
on March 19, 2018
Posted by: JDL1
Verified Purchase:Yes
This printer was easy to order on line, received in a few days, and easy to set up and begin to use. Great for a small home office.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Everything excellent except the installation instr
on March 18, 2018
Posted by: Greg93
Verified Purchase:Yes
Installation instructions were not specific enough which made installation very time consuming.
The paper tray is very difficult to pull out and insert.
The signal hook up cord was Missing!!!
The paper tray is very difficult to pull out and insert.
The signal hook up cord was Missing!!!
I would recommend this to a friend!
Features
5
Written by a customer while visiting hp.com
Posted by: MsMahvalus
from Georgia
Verified Purchase:Yes
Slow to start. Noisier than previous Envy 7645. I don’t feel that it lives up to promises.
I would recommend this to a friend!
Features
2
Performance
2
Written by a customer while visiting hp.com