Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
327
4 Stars
107
3 Stars
31
2 Stars
19
1 Star
25
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: st1819
from sc
Verified Purchase:Yes
Bought for my daughter about a month ago, it works great for her school work. Its not super fast but fast enough for home.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Dog Lady
from Tucson, AZ
Verified Purchase:Yes
Love the wireless printlng. Very simple to set up
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Carolyn Shadle
from La Jolla, CA
Verified Purchase:Yes
I set this printer up on Dec. 26. Yesterday, 7 days later, the notice popped up that the black ink needed to be replaced. Already? I don't yet have the new ink cartridges. I hope they arrive today!
Also, it appears to be a bit slower than my previous HP printer. I'll wait and see.
Also, it appears to be a bit slower than my previous HP printer. I'll wait and see.
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Dan 1433
from hollywood MD
Verified Purchase:Yes
I received this several weeks ago .the set up and wi fi connection was very easy . the picture print function was great to use
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: nclefty
Verified Purchase:Yes
Have always had HP printers and have never had a bad one. They just keep improving and costing less than the previous one. Had a 6600 and it wore our. Got a 6978 and it is great and under $100 bucks. Easy to set up and help is always available. Only use it for home and is quick, quiet, and reliable.
Cons: Smoother Mouse Pad
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Sparky48
from West Richland, WA
Verified Purchase:Yes
This is a nice printer. It does use a higher amount of ink than our old HP 7520 used. We couldn't get it to FAX yet.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Very Disappointed unhappy
from IA
Verified Purchase:Yes
Upon the first change of print cartridges (HP), the color deteriorated until only one faded color was coming up. I have departed for the winter in AZ so I can't work with it. I am very unhappy.
Pros: Affordable
No, I would not recommend this to a friend.
Features
3
Performance
4
Response from hp.comBy Chelsea, HP Care, January 15, 2019
Hi there,
This is so disappointing! I'm very sorry that the printer stopped performing properly in the way of yielding color prints. I can fully understand how inconvenient this is, so I'd like to provide you with some helpful resources to use when you return from your winter break.
It sounds like the issue you noted may be one of print quality, so I recommend following the steps in this improvement guide: support.hp.com/document/c05076934
If this fails to provide a solution, please contact us for support. We'd be more than happy to work on resolving this with you. You can get in touch anytime via this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
This is so disappointing! I'm very sorry that the printer stopped performing properly in the way of yielding color prints. I can fully understand how inconvenient this is, so I'd like to provide you with some helpful resources to use when you return from your winter break.
It sounds like the issue you noted may be one of print quality, so I recommend following the steps in this improvement guide: support.hp.com/document/c05076934
If this fails to provide a solution, please contact us for support. We'd be more than happy to work on resolving this with you. You can get in touch anytime via this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Colette
Verified Purchase:Yes
This is my second office jet pro and I wouldn’t have any other printer. It’s user friendly and dependable.
Cons: More RAM, Smoother Mouse Pad
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com