Had to return. Great vacuum for hard floors but I could not even push it across my rooms with carpet no matter how hard I tried. The carpet is pretty thick and plush. I wish it had worked. I really wanted to get rid of my heavy canister tyke vacuum.
Response from DysonBy Bridget, Voice of the Customer, March 19, 2024
We're sorry to hear that you found the V15 Detect™ unsuitable for your needs. We'd love the opportunity to connect to learn more about the flooring in your home so we can provide you with the best recommendation. Please reach out to us via email at askdysonUS@dyson.com and in the subject line, include "Dyson.com Review" so that we can keep an eye out for your email.
hard to separate the wand from the handle, bin does not clean well, too much dust remains. Directions are inadequate
No, I would not recommend this to a friend.
Response from DysonBy Manpreet K, Customer Service, April 5, 2024
Hi Bill, thank you for your review. We really appreciate your time and effort. We are very concerned to hear you had this experience with your Dyson V15. We apologize for the inconvenience that you had to face. This is not the experience Dyson strives to provide for its valuable customers. However, we will make sure to provide your valuable feedback to our dedicated team. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
I bought my Dyson v15 is about 3 weeks ago. Love it for its mobility, suction is great and the laser visual I get but the reason I gave it 3 stars is that it does not pick up closely enough to baseboards and furniture legs as I would like and as my previous upright did. Also would love to see a lock on the trigger.
I would recommend this to a friend!
Response from DysonBy Manpreet K, Customer Service, April 5, 2024
Hi, thank you for your review. We really appreciate your effort and time. We are pleased to hear you love the above-mentioned features of your Dyson. However, we strive to provide the best experience for our customers. We will surely share your valuable feedback with our dedicated team. We would like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Absolutely love our new vacuum. The heads are easy to change and the digital display is fun to see what you are picking up. The green light on the hardwood floors is great to use at night as you realize how much “stuff” is on your floor which really you don’t see without the illumination.
I ABSOLUTELY LOVE THIS THING!!! The suction is amazing. Battery life is fairly good for the quality of the clean and I would 10/10 recommend to anyone!!