Customer reviews from Dyson
Dyson - V15 Detect Total Clean Extra Cordless Vacuum - Yellow
Average customer rating
4.5
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
261
4 Stars
65
3 Stars
16
2 Stars
13
1 Star
13
89%of customers recommend this product.
(
204 out of
228)
Customer Reviews for Dyson - V15 Detect Total Clean Extra Cordless Vacuum - Yellow
Posted by: Sami
Gender:Male
Verified Purchase:Yes
Very bad backing and I received it dirty like is someone use it before
I would recommend this to a friend!
Response from DysonBy Teanna, Voice of the Customer, February 18, 2024
We're sorry to learn that you're not having a 5-star customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: DR. HOWARD
Gender:Male
Verified Purchase:Yes
STILL WAITING FOR PARTS.... HAS BEEN A FEW WEEKS. PARTS MISSING IN V-15
Response from DysonBy Amandeep S, Customer Service, April 18, 2024
Hello, thank you for your review. We really appreciate your time and effort. We are so concerned to hear that you had this experience with your order as you mentioned some parts and accessories are missing from your order of Dyson V15. This does not fall in line with the iconic service standards we aim to provide our customers with, However, we are committed towards providing the best-in-class Experience for our Dyson owners. We do really apologize for the inconvenience caused to you. We would value the opportunity to assist you, to help ensure your concern is resolved, we would like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get this sorted out for you.
Written by a customer while visiting Dyson
Posted by: MeKells
Gender:Female
Verified Purchase:Yes
I bought the Dyson about 2 months ago & I love it. The only reason why I didn't give it 5 stars was due to:
- Slightly heavy. Didn't expect that, so I have to switch arms a lot but I think I am getting use to it.
- The battery life isn't all that great. I can't even vacuum my whole upper floor (4 rooms with hallway) before it dies on me. And this is with a full charge!! So that part sucks, so if there is a way to get more battery life, it would be perfect.
- The battery life isn't all that great. I can't even vacuum my whole upper floor (4 rooms with hallway) before it dies on me. And this is with a full charge!! So that part sucks, so if there is a way to get more battery life, it would be perfect.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
airway blocked ... always - don't spend the money
on August 12, 2024
Posted by: tmw131
Gender:Male
Verified Purchase:Yes
I just expected more from this very expensive vacuum, regardless of the attachment or the floor I'm cleaning, it shuts down and tells me there's a airway blockage, I've cleaned it more than I care to share and it still doesn't work.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, August 12, 2024
Hello, thank you for providing a review. We apologize for the inconvenience as you are facing an issue with the machine. We can imagine how frustrating and disappointing this must be for you. This does not fall in line with the iconic service standards we aim to provide our customers. However, we strive to provide the best experience for our customers. Rest assured, we are committed to assisting you. We would also like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Rob9474
Verified Purchase:Yes
Works well , it does what it does very well! but with a couple exceptions that really bother me. First it comes with one battery! Two would make it always ready to work. Second it needs a trigger lock so you don’t have to hold the trigger the whole time.
A bonus consideration would be some kind of a 90° tool to clean ceiling fans.
A bonus consideration would be some kind of a 90° tool to clean ceiling fans.
Response from DysonBy Priya, Customer Service, September 11, 2024
Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Flobug
Gender:Female
Verified Purchase:Yes
LOVE this vacuum! I have 4 Golden Retrievers and a Lab, this thing is a BEAST with getting their hair up. The “roller” brush lights up all the hair in the room and it’s a lot 😅 Charge “life” is good and it lasts my 2400 sq ft house and then some… 💯 recommend this product!!
If I had one complaint it’s that I hate having to hold the trigger button the entire time I’m vacuuming.
If I had one complaint it’s that I hate having to hold the trigger button the entire time I’m vacuuming.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Purple
Gender:Female
Verified Purchase:Yes
I returned it as it does not work on my carpets. It 's also very heavy to lift. Did not glide on carpets. Worked fine on floors. Very disappointed.
No, I would not recommend this to a friend.
Response from DysonBy Bhavvishal, Customer Service, April 8, 2024
Hello Purple, thank you for providing a review. I am concerned to hear you are in need of assistance with the best Dyson vacuum that would be best suitable as per your needs. We would like to look further into this for you. Please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Gramie
Verified Purchase:Yes
I was a bit hesitant to purchase this at first. My past experience with cordless vacuums was they did not have powerful suction. And bagless: no just no. But it said for pet hair and carpeting and hardwood floors so I was tempted into purchasing. I don’t regret it for a moment. It is everything it says it does. I especially love the soft brush with the light .
You can see everything ,all the little dust particles and pet fur on the floor that you are picking up. Easy to empty the canister without getting messy. And the brushes do not get hair tangled up in it. It is not heavy or cumbersome to carry . Swivels very easily. It gets right up close to baseboards. Highly recommend.
You can see everything ,all the little dust particles and pet fur on the floor that you are picking up. Easy to empty the canister without getting messy. And the brushes do not get hair tangled up in it. It is not heavy or cumbersome to carry . Swivels very easily. It gets right up close to baseboards. Highly recommend.
Written by a customer while visiting Dyson