Customer reviews from Dyson
Dyson - V15 Detect Total Clean Extra Cordless Vacuum - Yellow
Average customer rating
4.5
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
261
4 Stars
65
3 Stars
16
2 Stars
13
1 Star
13
89%of customers recommend this product.
(
204 out of
228)
Customer Reviews for Dyson - V15 Detect Total Clean Extra Cordless Vacuum - Yellow
Posted by: Unhappy
Gender:Female
Verified Purchase:Yes
I sent it back in 2 days. Too heavy and no wheels. Hurt my back pushing it around my carpet.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, April 8, 2024
Hi, thank you for sharing your feedback. This is unexpected to hear. This does not fall in line with the iconic service standards we aim to provide our customers. I do really apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Rvilla
Gender:Female
Verified Purchase:Yes
Well where do I start, I have purchased several Dyson stick vacuums, I thought the V12 was great still do but. I can't even begin to tell you how great this 15 is. It is quieter, more suction than all much improvements made. I love the new head. Having 2 options is so great when cleaning. I have only had it for a month and my house us so much more cleaner. I couldn't say enough other than worth the purchase.
Only problem it's a little expensive and wish others could afford it so they can have that clean feeling I feel.
Love it!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Shay
Gender:Female
Verified Purchase:Yes
I have a 1,000 sq ft condo and cannot clean on medium without having to charge.
No, I would not recommend this to a friend.
Response from DysonBy Amandeep S, Customer Service, April 18, 2024
Hello Shay, thank you for your review. We really appreciate your time and efforts. We are so sorry to see from your review that you are experiencing a power issue with your Dyson V15. This does not fall in line with the iconic service standards we aim to provide our customers with, However, we are committed towards providing the best-in-class Experience for our Dyson owners. We do really apologize for the inconvenience caused to you. We would value the opportunity to assist you, to help ensure your Dyson is working properly, for this I would request you to connect with our customer support channels so that we can perform some quick troubleshooting steps to get to the root cause of the issue and help you with the best possible resolution , you can also contact us via email askdysonUS@dyson.com, in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get this sorted out.
Written by a customer while visiting Dyson
Posted by: Boss Lady
Gender:Female
Verified Purchase:Yes
I bought this a month ago and I don’t like that it doesn’t have a place to hold the power button. There should be a button to keep the power button on instead of having to hold it down. It’s hard on your hand. My light doesn’t work
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, August 8, 2024
Hi,
Thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Joanna
Gender:Female
Verified Purchase:Yes
I do not like this at all! To empty is a hard task! Not good run time!
No, I would not recommend this to a friend.
Response from DysonBy Voice of the Customer, Jenifer, January 29, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience. We would value the opportunity to ensure that your issue is resolved. You may reach out to us via email at askdysonUS@dyson.com. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Edward
Verified Purchase:Yes
The catchment container is too small. I have to empty it more than once when I vacuum. I had a larger container with my previous Dyson but I was not able to find that model. Is it discontinued?
Written by a customer while visiting Dyson
Posted by: Nikki
Gender:Female
Verified Purchase:Yes
Really nice vacuum. Picks up more dirt than my other Dyson but totally not worth the price.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Posted by: Bebop22
Verified Purchase:Yes
I love the machine but being 76 I’m finding it on the heavy side. Although it maneuvers great I just wish it was lighter. I would not trade it for anything though!
Written by a customer while visiting Dyson