Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
327
4 Stars
107
3 Stars
31
2 Stars
19
1 Star
25
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: HPqualitydown
Verified Purchase:Yes
Wouldn’t print cyan. Wouldn’t scan
No, I would not recommend this to a friend.
Response from hp.comBy Rajesh, HP Social Media, November 30, 2017
Hi, thank you very much for taking the time to review the product. I appreciate your feedback and I apologize for the unsatisfactory experience. I understand that you are unable to print in cyan and scan is not working. For the print quality issue, please follow the link: http://hp.care/2pZMtKr to fix the issue. For scanning issue, please use the following link; How to scan (Windows): http://bit.ly/2i4sisx How to scan (MAC): http://bit.ly/2i4YjAE If the issue persists, please contact HP Phone Support: www.hp.com/contacthp for further assistance.
Written by a customer while visiting hp.com
Posted by: HomeMomNH
from New Boston, NH
Verified Purchase:Yes
This printer is very user friendly. Easy to use, fast, Great quality prints. I will highly recommend this to others.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Jones01
Verified Purchase:Yes
This is a great printer. This printer replaced my old HP and everything is seamless. I recommend this printer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: TossinGood123
from Cheboygan, MI
Verified Purchase:Yes
Product is better than Hp 6500 which lasted me many years. Wish they
distributed with xl ink supplies.
distributed with xl ink supplies.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: rosey13
from minnesota
Verified Purchase:Yes
I just hope it lasts longer than 2 years and doesn't cost a arm and leg in ink.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: PrintMe2
Verified Purchase:Yes
The printer has a great selection of features, a reasonable footprint, fast printing and copying, as well a good print quality.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
3
Instant Ink & Clogged Printheads - Bad Combination
on October 27, 2017
Posted by: JimInTexas
from Hurst, TX, USA
Verified Purchase:Yes
I originally signed up for instant ink @ the 50 page level. I have had to clean and align printheads twice and I haven't had this printer for a month yet. As a result, I have now been forced to change my Instant Ink subscription to the 100 page level. Additionally, the paper flips incorrectly when duplexing 2-up page printing (circumventable by choosing the wrong type of page flip). Needless to say, I am not happy and may not buy hp printers again if they cannot get simple features correct.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: billthecomputerguy
from Boston, MA, USA
Verified Purchase:Yes
I have been buying HP for years. This is the best printer combo yet. I have never regretted buying an HP product.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com