Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(484 Reviews)
Rating breakdown 484 reviews
5 Stars
314
4 Stars
105
3 Stars
29
2 Stars
16
1 Star
20
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: Gregrob
from Hampstead, NC, USA
Verified Purchase:Yes
To the extent I’ve used it, this printer does a great job printing documents as well as photos.
Only the test of time will show its durability. I would highly recommmend this printer. My use is strictly in home.
Only the test of time will show its durability. I would highly recommmend this printer. My use is strictly in home.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
1
Device OK, print cartridges suck
on April 13, 2017
Posted by: jjohns01
I purchased this printer to replace an older printer of a different type that was no longer functioning effectively. I had used HP printers before and thought this one looked good. The particular feature I liked was the Wifi, allowing the printer to be used by multiple devices. This part is OK, but I was not so sure about the HP "instant ink" program; however, I went ahead with the free trial, which recently expired. It seemed to work OK at first, but then the large black ink cartridges provided in the program began to clog and stop printing in the middle of jobs. This has happened several times, and it requires laborious printhead cleaning in order to get the printer to work, which creates unacceptable delays when there are deadlines for print jobs. I would not buy this printer again, and I would not recommend the HP instant ink cartridges.
No, I would not recommend this to a friend.
Features
3
Performance
1
Written by a customer while visiting hp.com
Posted by: Joel43
Verified Purchase:Yes
Purchased a new 6978 in September 2016. Printer failed in January 2018. Would not print using black ink cartridge. Followed all recommended solutions to no avail. Purchased replacement printer.
No, I would not recommend this to a friend.
Features
5
Performance
2
Response from hp.comBy Binu, HP Support, January 28, 2018
Hi, sorry to hear you are experiencing an issue with your HP OfficeJet Pro 6978 All-in-One Printer as it is not printing in black. Please follow the guidelines in these documents to fix this issue: http://hp.care/2pZMtKr HP printers generally have a 1-year warranty from their purchase date, you can verify the warranty using the following link: http://bit.ly/2mP3Xrb You can also contact HP Support in case you need further assistance: http://hp.care/2nbNQFi
Written by a customer while visiting hp.com
Customer Rating
4
Ink too expensive
on April 13, 2017
Posted by: Dutch98
from Durham, NC, USA
This printer does a great job. However I have bought more than 3 printers in ink!! HP needs to address this issue.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Art28560
from Fairfield Harbour, NC 28560, USA
Verified Purchase:Yes
Using HP desktop running Windows 10, for some strange reason only prints double sided automatically when connected as Wi-Fi. If you setup and connect using USB cable, double sided feature is lost!
No, I would not recommend this to a friend.
Features
2
Performance
2
Written by a customer while visiting hp.com
Customer Rating
3
Instant Ink & Clogged Printheads - Bad Combination
on October 27, 2017
Posted by: JimInTexas
from Hurst, TX, USA
Verified Purchase:Yes
I originally signed up for instant ink @ the 50 page level. I have had to clean and align printheads twice and I haven't had this printer for a month yet. As a result, I have now been forced to change my Instant Ink subscription to the 100 page level. Additionally, the paper flips incorrectly when duplexing 2-up page printing (circumventable by choosing the wrong type of page flip). Needless to say, I am not happy and may not buy hp printers again if they cannot get simple features correct.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: grow
from Florida, USA
Verified Purchase:Yes
My current 6978 printer is a replacement of a 6978 printer that only printed 3 pages before it stopped printing in black. That printer was, itself, a replacement of a 6830 that had a print head problem and it had been a replacement of a previous 6830 with , you guessed it, a print head problem! It seems HP has a print head problem! I like the features and I actually chose to purchase the current 6978 because of the cost of ink with the other printers with similar features. I hope HP gets a handle on the printhead problem.
No, I would not recommend this to a friend.
Features
5
Performance
1
Response from hp.comBy Binu, HP Support, February 13, 2018
Hi, sorry to hear you are experiencing an issue with the printhead on your HP OfficeJet Pro 6978 All-in-One Printer. Please follow the guidelines in this document to fix this issue: http://hp.care/2o4ntUp HP printers generally have a 1-year warranty from their purchase date, you can verify the warranty using the following link: http://bit.ly/2mP3Xrb You can also contact HP Support in case you need further assistance: http://hp.care/2nbNQFi
Written by a customer while visiting hp.com
Customer Rating
2
Takes 15 minutes to print
on June 18, 2017
Posted by: Camrond
Every time I go to print something, this printer goes into a 15 minute self cleaning process. Then when the sheet actually prints, it comes out with terrible quality and smudged ink. It did not do this when I first got it. It started after about the fifth time I went to print something. No settings have been changed since I've hooked this printer up.
No, I would not recommend this to a friend.
Features
4
Performance
1
Written by a customer while visiting hp.com