Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(484 Reviews)
Rating breakdown 484 reviews
5 Stars
314
4 Stars
105
3 Stars
29
2 Stars
16
1 Star
20
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: Judy9
from San Diego CA
Verified Purchase:Yes
Although I was happy with my older model- when it could not be fixed ( Several attempts were tried by the HP tech on line)--this one HP Officejet 6978)is much better and easier to use
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: WarEagle
from Melbourne, Florida
Verified Purchase:Yes
works great and easy to install and connect to home network
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
great price for a great printer, easy to install
on December 15, 2018
Posted by: jimmc13
Verified Purchase:Yes
Very helpful to have wireless printing capability at home.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: SScott
from Utah
Verified Purchase:Yes
First foray into wireless printing and I'm very pleased. I feel like I've finally entered into the 21st century and it is amazing. The printer was easy to set up and so far is reliable and output is great. The box is a little bigger than I was expecting but considering all that it does, I suppose that's what is needed. Decent price for the product and I didn't have to call 'Customer Support', which is a big plus.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Melody123
from Fountain Inn SC
Verified Purchase:Yes
I've had this for a month now. We've experienced 3 paper jams which seems excessive in the time we've had it. Besides that everything else works great.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: HENDERSONA
from GRAND RAPIDS, MI
Verified Purchase:Yes
SET UP WAS FAIRLY SIMPLE. WE USE THIS WITH PC, LAPTOP, AND SMART PHONES.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Colette
Verified Purchase:Yes
This is my second office jet pro and I wouldn’t have any other printer. It’s user friendly and dependable.
Cons: More RAM, Smoother Mouse Pad
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Very Disappointed unhappy
from IA
Verified Purchase:Yes
Upon the first change of print cartridges (HP), the color deteriorated until only one faded color was coming up. I have departed for the winter in AZ so I can't work with it. I am very unhappy.
Pros: Affordable
No, I would not recommend this to a friend.
Features
3
Performance
4
Response from hp.comBy Chelsea, HP Care, January 15, 2019
Hi there,
This is so disappointing! I'm very sorry that the printer stopped performing properly in the way of yielding color prints. I can fully understand how inconvenient this is, so I'd like to provide you with some helpful resources to use when you return from your winter break.
It sounds like the issue you noted may be one of print quality, so I recommend following the steps in this improvement guide: support.hp.com/document/c05076934
If this fails to provide a solution, please contact us for support. We'd be more than happy to work on resolving this with you. You can get in touch anytime via this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
This is so disappointing! I'm very sorry that the printer stopped performing properly in the way of yielding color prints. I can fully understand how inconvenient this is, so I'd like to provide you with some helpful resources to use when you return from your winter break.
It sounds like the issue you noted may be one of print quality, so I recommend following the steps in this improvement guide: support.hp.com/document/c05076934
If this fails to provide a solution, please contact us for support. We'd be more than happy to work on resolving this with you. You can get in touch anytime via this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com