Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(484 Reviews)
Rating breakdown 484 reviews
5 Stars
314
4 Stars
105
3 Stars
29
2 Stars
16
1 Star
20
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: grow
from Florida, USA
Verified Purchase:Yes
My current 6978 printer is a replacement of a 6978 printer that only printed 3 pages before it stopped printing in black. That printer was, itself, a replacement of a 6830 that had a print head problem and it had been a replacement of a previous 6830 with , you guessed it, a print head problem! It seems HP has a print head problem! I like the features and I actually chose to purchase the current 6978 because of the cost of ink with the other printers with similar features. I hope HP gets a handle on the printhead problem.
No, I would not recommend this to a friend.
Features
5
Performance
1
Response from hp.comBy Binu, HP Support, February 13, 2018
Hi, sorry to hear you are experiencing an issue with the printhead on your HP OfficeJet Pro 6978 All-in-One Printer. Please follow the guidelines in this document to fix this issue: http://hp.care/2o4ntUp HP printers generally have a 1-year warranty from their purchase date, you can verify the warranty using the following link: http://bit.ly/2mP3Xrb You can also contact HP Support in case you need further assistance: http://hp.care/2nbNQFi
Written by a customer while visiting hp.com
Posted by: MarkEP
from California, USA
Verified Purchase:Yes
I bought the product primarily for its ability to print on both sides of the page (duplex printing). However, even after meticulously following the installation instructions, there was no option to duplex print (I installed on a Mac). I had to dig deep on help sites to find out how to re-install with a workaround; not a very elegant solution. Now I can't find an option to scan a double-sided document into a single document - it scans each page as a separate document. So no, I would not recommend for Mac users if this is typical (from what I've found on the internet, it is). Disappointing, as I like the printer otherwise.
No, I would not recommend this to a friend.
Features
4
Performance
3
Written by a customer while visiting hp.com
Posted by: Gina04
Verified Purchase:Yes
This printer is easy to use and gives you clear, precise copies. I love how it prints double sided pages without me doing anything.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: THoll
from Pearl River, LA 70452, USA
Verified Purchase:Yes
All products, print, fax, scan. copy and web all work as advertised. Easy installation and setup.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: LeePB3911
Verified Purchase:Yes
So far am pleased with this product. Printing quality excellent.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Caseyz
Verified Purchase:Yes
Only had a couple of glitches in set up process but figured them out and works great
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: SS1inKentucky
Verified Purchase:Yes
Its fast, clear, easy to set up for a non-techie...good for home use or small business.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: MargaretVP
from NC
Verified Purchase:Yes
There is sometimes a delay of several minutes before printing, not sure why since sometimes it is immediate. Also, it seems to have bells???? makes sound other than printing.
I would recommend this to a friend!
Features
5
Performance
3
Written by a customer while visiting hp.com