Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(484 Reviews)
Rating breakdown 484 reviews
5 Stars
314
4 Stars
105
3 Stars
29
2 Stars
16
1 Star
20
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Customer Rating
2
Like most HP printers nowadays...
on April 7, 2018
Posted by: toukolou
from Toronto, ON
pretty much junk. Uses a ton of ink, even though it is connected to my desktop via a USB it takes forever to start printing (like 2-3min, no exaggeration). It won't hold my "draft" quality setting so it resets itself to "normal" after every use. I had to uninstall and reinstall the software 2 times because it became unresponsive. Like I said, junk. Won't make the HP mistake again, even if they're giving them away.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, April 11, 2018
Hello,
I'm very sorry that this is happening to you. However, there are some resources that can help you.
If you are using the draft mode and black and white settings to save ink and are still using a lot, maybe you would like Instant Ink. Many customers love the plans that are available and you can save money on ink: hpinstantink.com
Slow printing and some other problems can often be fixed by updating the firmware to get the latest improvements. That can be done online at:
support.hp.com/us-en/drivers/selfservice/8289585/model/11161264
For any other concerns, you can always contact HP Support at: hp.com/contacthp
Mary
HP Care
hp.com/support
I'm very sorry that this is happening to you. However, there are some resources that can help you.
If you are using the draft mode and black and white settings to save ink and are still using a lot, maybe you would like Instant Ink. Many customers love the plans that are available and you can save money on ink: hpinstantink.com
Slow printing and some other problems can often be fixed by updating the firmware to get the latest improvements. That can be done online at:
support.hp.com/us-en/drivers/selfservice/8289585/model/11161264
For any other concerns, you can always contact HP Support at: hp.com/contacthp
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Gregrob
from Hampstead, NC, USA
Verified Purchase:Yes
To the extent I’ve used it, this printer does a great job printing documents as well as photos.
Only the test of time will show its durability. I would highly recommmend this printer. My use is strictly in home.
Only the test of time will show its durability. I would highly recommmend this printer. My use is strictly in home.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5
This printer is compact & was very easy to set up.
on March 19, 2018
Posted by: JDL1
Verified Purchase:Yes
This printer was easy to order on line, received in a few days, and easy to set up and begin to use. Great for a small home office.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Everything excellent except the installation instr
on March 18, 2018
Posted by: Greg93
Verified Purchase:Yes
Installation instructions were not specific enough which made installation very time consuming.
The paper tray is very difficult to pull out and insert.
The signal hook up cord was Missing!!!
The paper tray is very difficult to pull out and insert.
The signal hook up cord was Missing!!!
I would recommend this to a friend!
Features
5
Written by a customer while visiting hp.com
Posted by: MsMahvalus
from Georgia
Verified Purchase:Yes
Slow to start. Noisier than previous Envy 7645. I don’t feel that it lives up to promises.
I would recommend this to a friend!
Features
2
Performance
2
Written by a customer while visiting hp.com
Customer Rating
4
ink program more expensive for less than 100p/M
on March 17, 2018
Posted by: dave00000001
Verified Purchase:Yes
ink program expensive for low usage, very difficult to avoid.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Grammy17
Verified Purchase:Yes
I really like the fact that the HP OfficeJet Pro 6978 will copy on two sides, not just one. I like to save paper. Every little bit helps.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: BJRJ
from Albuquerque, NM
Verified Purchase:Yes
Like the product; easy to use; was easy to install. Quality of printing is good. Like that it's wireless.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com