Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
327
4 Stars
107
3 Stars
31
2 Stars
19
1 Star
25
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: Gypsy Star
from Scott Depot, WV
Verified Purchase:Yes
I bought this Printer recently and am so happy that I did...
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Slk72572
from Clinton, NY
Verified Purchase:Yes
Very happy with this printer. The duplex option saves on paper and very beneficial.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Alejandra
Verified Purchase:Yes
I bought this printer a few weeks ago and after inserting the ink I closed the lid and it displays it had a problem with the printhead and I have no idea how to fix it! Very disappointed can't even find a phone number online or on the box!
No, I would not recommend this to a friend.
Response from hp.comBy Mary, HP Care, June 20, 2018
Hi,
I am so sorry that this happened to you!
Sometimes this sort of problem can be fixed by doing a reset of your printer (unplugging it while it is still turned on, waiting a minute and then plugging it back in).
Phone numbers are usually not included with the printers because they are shipped all over the world and providing just one number wouldn't be possible.
However, we would be happy to help you if the reset doesn't get the printer up and running for you. Just contact us through a resource for your region that can be found at: hp.com/contactHP
Mary
HP Care
hp.com/support
I am so sorry that this happened to you!
Sometimes this sort of problem can be fixed by doing a reset of your printer (unplugging it while it is still turned on, waiting a minute and then plugging it back in).
Phone numbers are usually not included with the printers because they are shipped all over the world and providing just one number wouldn't be possible.
However, we would be happy to help you if the reset doesn't get the printer up and running for you. Just contact us through a resource for your region that can be found at: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: UHBC Office
from Tennessee
Verified Purchase:Yes
We purchased the printer about 3 weeks ago. This far it is working well for us.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: haullee
from Stockton ca
Verified Purchase:Yes
this is the second printer that we have bought and have been pleased with the setup and features that it comes with
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Baggylady
from Edgewood, MD
Verified Purchase:Yes
I bought my printer about a month ago because my other printer was old and died. To get it fixed would have cost more than buying this one! This new one is so fast to print and the output is crisp, clean, and excellent color.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: AAaron
from Orlando Fl
Verified Purchase:Yes
I bought this to replace a working but 6 year old HP printer. This printer is easy to use and gives very good output. My only issue is that Sleep Mode is inconsistent It seems to wake up on its own even after a full reset and following all the trouble shooting steps..
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Curt S
from Decherd, Tn
Verified Purchase:Yes
The printer arrived quickly and was packaged very well. Set up was easy and quick. The printer is a good value for the price and does all that was expected.
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com