Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(484 Reviews)
Rating breakdown 484 reviews
5 Stars
314
4 Stars
105
3 Stars
29
2 Stars
16
1 Star
20
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: UHBC Office
from Tennessee
Verified Purchase:Yes
We purchased the printer about 3 weeks ago. This far it is working well for us.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: haullee
from Stockton ca
Verified Purchase:Yes
this is the second printer that we have bought and have been pleased with the setup and features that it comes with
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Baggylady
from Edgewood, MD
Verified Purchase:Yes
I bought my printer about a month ago because my other printer was old and died. To get it fixed would have cost more than buying this one! This new one is so fast to print and the output is crisp, clean, and excellent color.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: AAaron
from Orlando Fl
Verified Purchase:Yes
I bought this to replace a working but 6 year old HP printer. This printer is easy to use and gives very good output. My only issue is that Sleep Mode is inconsistent It seems to wake up on its own even after a full reset and following all the trouble shooting steps..
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Curt S
from Decherd, Tn
Verified Purchase:Yes
The printer arrived quickly and was packaged very well. Set up was easy and quick. The printer is a good value for the price and does all that was expected.
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Mawqb
from Scottsville NY
Verified Purchase:Yes
Soooo happy to have a printer that prints the first time every time. No paper jams. No waisted ink. No hassles. Loving it so far!
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Customer Rating
2
Disappointed in this printer
on April 29, 2018
Posted by: TJFF
from San Diego, CA
I have bought several HP printers over time and they all have been great except this one. Bought this 6978 a few months ago and very disappointed in it. Quite a few times when going to print something, it decides that it wants to do initializing or a maintenance phase that takes a while. Very frustrating when you're in a hurry. Then it keeps asking if I changed the size of the paper before it will print when I haven't touched it. Not as printer friendly as my previous HP printers I've had.
Pros: Affordable
No, I would not recommend this to a friend.
Features
4
Performance
2
Response from hp.comBy Mary, HP Care, May 3, 2018
Hi,
I'm sorry that the printer isn't as friendly as those you had in the past. I hope that after time you'll learn to like it better.
It is doubtful you can turn off the messages about paper size, but it wouldn't hurt to check the user guide about that. I know you can adjust the power-saving settings like sleep mode and auto-off, so maybe...
If there is anything that we can do to help, please contact us by your preferred method at: hp.com/contactHP
Mary
HP Care
hp.com/support
I'm sorry that the printer isn't as friendly as those you had in the past. I hope that after time you'll learn to like it better.
It is doubtful you can turn off the messages about paper size, but it wouldn't hurt to check the user guide about that. I know you can adjust the power-saving settings like sleep mode and auto-off, so maybe...
If there is anything that we can do to help, please contact us by your preferred method at: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
2
HMMMM Who buys this?
on April 28, 2018
Posted by: Retired Vet
from Dadeville, AL
I bought this today. I went to set it up on our home network. There is one PC and two laptops. OH! did I say we are retired? Setting up was DIFFERENT on all three devices... that is, NOT CONSISTENT. I ask you, How many retired folks can locate the IP address of a printer? HP asked exactly that question. Setting up the printer was a labyrinth of techy questions and misdirection. HP has much to gain by making the setup question transparent to the purchaser. i.e. the computer goes to the internet... HP identifies the printer... HP directs the website to install the printer... the user can print his documents u.s.w. Your behavior towards the user is unacceptable. YOU can do it. You CAN BE the printer of choice for the Joe-Average-User. CHALLENGE YOUR DESIGN TEAM.
No, I would not recommend this to a friend.
Features
5
Performance
3
Response from hp.comBy Mary, HP Care, April 30, 2018
Hi,
I am very sorry for the time it took to set up your printer. This is not the customer experience that we wish.
Yes, it should be a lot easier to set up the printer, but sometimes it is a matter of compatibility problems with various operating systems, languages, internet providers, different brands of routers and other things that are beyond our control.
Some users do not want to have the company control the setup due to trust issues, so on and so forth.
If there is anything else that we can help with, please contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
I am very sorry for the time it took to set up your printer. This is not the customer experience that we wish.
Yes, it should be a lot easier to set up the printer, but sometimes it is a matter of compatibility problems with various operating systems, languages, internet providers, different brands of routers and other things that are beyond our control.
Some users do not want to have the company control the setup due to trust issues, so on and so forth.
If there is anything else that we can help with, please contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com