Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(484 Reviews)
Rating breakdown 484 reviews
5 Stars
314
4 Stars
105
3 Stars
29
2 Stars
16
1 Star
20
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: Elsbuddel
from Colorado
Verified Purchase:Yes
I bought this OfficeJet Pro 6978 All-in-One Printer because
I was totally frustrated with my OfficeJet 6600 replacement printer problems.
The OfficeJet 6978 is a breath of fresh air!
One thing baffles me though:
I had to replace all original print cartridges after only eight days.
How many drops of ink do you put in the cartridges delivered with a new product?
I have not enrolled in the HP Instant Ink plan.
I was totally frustrated with my OfficeJet 6600 replacement printer problems.
The OfficeJet 6978 is a breath of fresh air!
One thing baffles me though:
I had to replace all original print cartridges after only eight days.
How many drops of ink do you put in the cartridges delivered with a new product?
I have not enrolled in the HP Instant Ink plan.
Pros: Affordable
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: HDGib
from Farmington, Utah
Verified Purchase:Yes
So far so good. I really like it. Now if it will just last for more than a few days past warranty.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Bulldog65
from NC
Verified Purchase:Yes
Example: I bought this a month ago and am so happy that I did...
Pros: Affordable
I would recommend this to a friend!
Features
5
Written by a customer while visiting hp.com
Posted by: cthubbard
from Reno, NV
Verified Purchase:Yes
Had an HP printer from 2000 that only printed. Liked it so much that I kept it when I purchased my current computer in 2012. Maybe not the best idea but that gave HP time to perfect the all-in-one concept. Hard to describe how much better this new printer is. Not only is it a superior printing device in all ways, I now have many more options for working with documents. Interface with computer has a few minor kinks to work out but these are issues I can work around.
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: lgmjr
from MD
Verified Purchase:Yes
Works well with my laptop, my previous printer constantly had to reconnect to the wyfi and computer.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Gypsy Star
from Scott Depot, WV
Verified Purchase:Yes
I bought this Printer recently and am so happy that I did...
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Slk72572
from Clinton, NY
Verified Purchase:Yes
Very happy with this printer. The duplex option saves on paper and very beneficial.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Alejandra
Verified Purchase:Yes
I bought this printer a few weeks ago and after inserting the ink I closed the lid and it displays it had a problem with the printhead and I have no idea how to fix it! Very disappointed can't even find a phone number online or on the box!
No, I would not recommend this to a friend.
Response from hp.comBy Mary, HP Care, June 20, 2018
Hi,
I am so sorry that this happened to you!
Sometimes this sort of problem can be fixed by doing a reset of your printer (unplugging it while it is still turned on, waiting a minute and then plugging it back in).
Phone numbers are usually not included with the printers because they are shipped all over the world and providing just one number wouldn't be possible.
However, we would be happy to help you if the reset doesn't get the printer up and running for you. Just contact us through a resource for your region that can be found at: hp.com/contactHP
Mary
HP Care
hp.com/support
I am so sorry that this happened to you!
Sometimes this sort of problem can be fixed by doing a reset of your printer (unplugging it while it is still turned on, waiting a minute and then plugging it back in).
Phone numbers are usually not included with the printers because they are shipped all over the world and providing just one number wouldn't be possible.
However, we would be happy to help you if the reset doesn't get the printer up and running for you. Just contact us through a resource for your region that can be found at: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com