Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(484 Reviews)
Rating breakdown 484 reviews
5 Stars
314
4 Stars
105
3 Stars
29
2 Stars
16
1 Star
20
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: LEFTY FOREVER
from OHIO
Verified Purchase:Yes
REALLY WANTED ALASER, BUT I AM PLEASED WITH THE PURCHASE OF THIS PRINTER. IS QUICKER AND MUCH QUIETER THAN ITS PREDECESOR, SMALLER FOOTPRINT AND NOT AS HEAVY OR CUMBERSOME TO MOVE FROM PLACE TO PLACE. GOOD BUY.
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: millie1
from Boswell, Oklahoma
Verified Purchase:Yes
We purchased this copier about a months ago. Set up easy and all is well.
Cons: More RAM, Smoother Mouse Pad
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
1
WORST PRINTER EVER
on September 26, 2018
Posted by: Disgruntled Printer
from Charleston, SC
I have to change the ink weekly and do not print much at all. Currently it says my ink levels are fine but won't print; keeps giving me blank pages.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Chelsea, HP Care, October 14, 2018
Hi there,
I'm so sorry that your experience with the printer has been less than ideal. Reliability is something that we always strive for with our printers, so this is quite disappointing to hear. Let's get this taken care of for you.
As I don't quite have enough information to identify the issue, I recommend reaching out for support. We’re always here to help, so you can get in touch anytime via your preferred method at this link: hp.com/contactHP
We look forward to hearing from you.
Chelsea
HP Care
hp.com/support
I'm so sorry that your experience with the printer has been less than ideal. Reliability is something that we always strive for with our printers, so this is quite disappointing to hear. Let's get this taken care of for you.
As I don't quite have enough information to identify the issue, I recommend reaching out for support. We’re always here to help, so you can get in touch anytime via your preferred method at this link: hp.com/contactHP
We look forward to hearing from you.
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: very unhappy
from OIB, NC
Verified Purchase:Yes
I have had this printer a short time and it is the worst printer I have ever had from HP. It does fine except for printing photos. I have tried everything the HP support site recommends to no avail..... Next step is to try to talk to a person...…...
No, I would not recommend this to a friend.
Response from hp.comBy Chelsea, HP Care, September 6, 2018
Hi there,
I am so sorry that the printer isn't working as it should be, especially after only a short time. Our printers are built to last, so it's very disappointing to hear about this.
As I'm not too sure about the underlying cause of these issues, please get in touch with us directly for support. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite the process, I recommend gathering this information beforehand.
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I'd also like to mention the fact that HP printers do have a 1-year warranty from their purchase date, so I hope you'll use it if you need to. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Chelsea
HP Care
hp.com/support
I am so sorry that the printer isn't working as it should be, especially after only a short time. Our printers are built to last, so it's very disappointing to hear about this.
As I'm not too sure about the underlying cause of these issues, please get in touch with us directly for support. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite the process, I recommend gathering this information beforehand.
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I'd also like to mention the fact that HP printers do have a 1-year warranty from their purchase date, so I hope you'll use it if you need to. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Why name
from Naples, Forida
Verified Purchase:Yes
I bought this two weeks ago and had “Geek Squad” man out to set up....he had just visited a neighbor who had the same difficulty....UNABLE TO Sync air printer other than hard wired to desk top...both printers had same flaws
Pros: Lightweight
No, I would not recommend this to a friend.
Features
5
Performance
1
Written by a customer while visiting hp.com
Posted by: Phil S
from MN
Verified Purchase:Yes
The model 6978 was very easy to setup and use. Nice features.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: BCG58
from Sturgis MI
Verified Purchase:Yes
I bought this printer about a month ago, because my last one just quit working. I like this printer because it is compact, it has speed, and I like the shape of it. It was by far the easiest to install, it toke less then ten minutes.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Not available
from Anthem, AZ
Verified Purchase:Yes
More compact than the 8600. Setup easier and faster. PC instructions for setup very easy to follow and the price was right.
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com