Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
327
4 Stars
107
3 Stars
31
2 Stars
19
1 Star
25
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: Smalley
from Port St Lucie, FL
Verified Purchase:Yes
Glad I bought this model, suits my purpose, price ws right
Cons: More RAM
Pros: Affordable
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: MTurner
Verified Purchase:Yes
Lovely print quality, and good response time when the printer works. However, it has a harder time getting up and going to work than I do each day. Refuses to print on initial command each day for no apparent/troubleshootable reason. Always involves powering the unit off for a few minutes and powering back on to get started each day. This is something of a time waster.
Features
2
Performance
2
Response from hp.comBy Chelsea, HP Care, December 3, 2018
Hey there,
While it's great that you're happy with the print quality, I'm so sorry that the printer hasn't been working seamlessly overall. This is disappointing to hear, especially since we always strive to provide reliability with our printers. With that said, let's see how I can help fix this for you.
As I'm not too sure about the underlying cause of these issues, what I’d recommend is reaching out to us for support. We’d be more than happy to work with you on resolving this. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right.
Chelsea
HP Care
hp.com/support
While it's great that you're happy with the print quality, I'm so sorry that the printer hasn't been working seamlessly overall. This is disappointing to hear, especially since we always strive to provide reliability with our printers. With that said, let's see how I can help fix this for you.
As I'm not too sure about the underlying cause of these issues, what I’d recommend is reaching out to us for support. We’d be more than happy to work with you on resolving this. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right.
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Me2018
Verified Purchase:Yes
***It does a good job, printing checks and sending and receiving faxes.
****The page faces in the opposite direction of what I am used to, i.e. the left back corner. My copies seem to cut off the very top edge of the page words. I am not sure how to correct that issue.
*****I would have liked an instruction booklet with instructions for it's many features. I do not like to read instructions on line.
****The page faces in the opposite direction of what I am used to, i.e. the left back corner. My copies seem to cut off the very top edge of the page words. I am not sure how to correct that issue.
*****I would have liked an instruction booklet with instructions for it's many features. I do not like to read instructions on line.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: sus106
from SPI, TX
Verified Purchase:Yes
I just got this printer for an investment property last month. Though there were a few internet glitches, I think it will end up being a very serviceable printer. I'll report back ;-)
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
4
Performance
3
Written by a customer while visiting hp.com
Posted by: Daves notes
from Chicago
Verified Purchase:Yes
Excellent printer scanner combination, easy set-up.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: HomeWorkOffice1
Verified Purchase:Yes
I’m not happy that this printer will not print a single check from a 3 per page. Earlier versions, like the 6700 and the 6600 would. There has to be a fix!!
No, I would not recommend this to a friend.
Features
1
Performance
4
Written by a customer while visiting hp.com
Posted by: Janet32
from McKinney TX
Verified Purchase:Yes
I bought this to replace an older HP printer with similar features. However my new 6978 has more that make printing easy. I still have not used all the features but know I will and that I will be happy with what I do.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Rebecca BT
from Heyworth Illinois
Verified Purchase:Yes
This is the 3rd printer in 2 years and so far it is the BEST. so easy to use with the front panel & features.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com