Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
327
4 Stars
107
3 Stars
31
2 Stars
19
1 Star
25
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: not a great printer
from Ohio
Verified Purchase:Yes
This printer did great for a few months and then started misprinting every other page. Finally did a cleaning and it seemed to solve the problem at least for now. Never had problems with an HP printer after 3 months. I'm hoping we don't have to replace it. This is not a printer that is heavily used.
No, I would not recommend this to a friend.
Features
5
Performance
2
Response from hp.comBy Chelsea, HP Care, December 13, 2018
Hey there,
I'm so sorry to hear that the printer was misprinting so frequently! I can assure you that this certainly shouldn't have been an issue, especially given that we always intend on providing the most reliable experience possible. To that end, however, it's great that you were able to reach a resolution via cleaning.
If these complications arise again, please don't hesitate to reach out to us for support. We're always here to help! You can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm so sorry to hear that the printer was misprinting so frequently! I can assure you that this certainly shouldn't have been an issue, especially given that we always intend on providing the most reliable experience possible. To that end, however, it's great that you were able to reach a resolution via cleaning.
If these complications arise again, please don't hesitate to reach out to us for support. We're always here to help! You can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: LLANIO45
from MIAMI FL
Verified Purchase:Yes
I BOUGHT THIS PRINTER 6 MOUNTH AGO AND WORK GOOD AND I WILL RECOMMEND TO FRIEND.
Cons: More RAM
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: sgtmaj
from Lexington, KY
Verified Purchase:Yes
Glad I purchased this as my old Envy 7640 was no longer supported.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Office Mom
Verified Purchase:Yes
Bought because I needed a better scanner than what I had, the instant ink made it a better buy for the printer, I’ve had it about a month and love it.
Cons: More RAM, Smoother Mouse Pad
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Cleoid
from Bay Village, Ohio
Verified Purchase:Yes
I bought this printer/fax/scanner because my sister bought one & she highly recommended it. I am very pleased with it and I would buy Hewert Packard again!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: CJ69
from Garnett, Kansas
Verified Purchase:Yes
I bought this 3 weeks ago and it works pretty well. I haven't used it the whole time because my computer went down and the printer wasn't of much use until I got my new computer yesterday. Working well now on the most part. A little confusing as far as setup. Icons are pretty small and big fingers have trouble on control panel. Still trying to get it to type addresses on envelopes. Haven't used the scanner much yet.
Pros: Affordable
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: clcoleman923
from Ponchatoula, LA
Verified Purchase:Yes
This printer is great, I needed this for work, and it has been a timesaver compared to my old printer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Drmcatchr1
from Goodyear az
Verified Purchase:Yes
I bought this printer a month ago and it was the best investment . It works great
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com