Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(484 Reviews)
Rating breakdown 484 reviews
5 Stars
314
4 Stars
105
3 Stars
29
2 Stars
16
1 Star
20
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: HENDERSONA
from GRAND RAPIDS, MI
Verified Purchase:Yes
SET UP WAS FAIRLY SIMPLE. WE USE THIS WITH PC, LAPTOP, AND SMART PHONES.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Melody123
from Fountain Inn SC
Verified Purchase:Yes
I've had this for a month now. We've experienced 3 paper jams which seems excessive in the time we've had it. Besides that everything else works great.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: SScott
from Utah
Verified Purchase:Yes
First foray into wireless printing and I'm very pleased. I feel like I've finally entered into the 21st century and it is amazing. The printer was easy to set up and so far is reliable and output is great. The box is a little bigger than I was expecting but considering all that it does, I suppose that's what is needed. Decent price for the product and I didn't have to call 'Customer Support', which is a big plus.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
great price for a great printer, easy to install
on December 15, 2018
Posted by: jimmc13
Verified Purchase:Yes
Very helpful to have wireless printing capability at home.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Mr Bill
from California
Verified Purchase:Yes
I purchased the HP OfficeJet Pro 6978 All in One Printer . I set it up, turned it on and it FAILED OUT OF THE BOX! There is NO COLOR CONTROL. Reds are printed Yellow, full color pages come out GREEN!. There is NO link to correct software or color management problems. BAD EXPERIENCE! No return information provided.
Cons: More RAM, Smoother Mouse Pad
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Chelsea, HP Care, December 19, 2018
Hello there,
I'm terribly sorry that the printer posed these issues with color control from your very first use. This is so disappointing! I want to assure you that, despite this experience, it's always our intention to provide reliability with our printers. With that said, I regret that we fell short this time.
For information on how to return or exchange the printer, you can visit the following link: store.hp.com/us/en/cv/returnsandexchanges
To that, please remember that we're always here for support. We'd be more than happy to work with you on troubleshooting this issue. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right!
Chelsea
HP Care
hp.com/support
I'm terribly sorry that the printer posed these issues with color control from your very first use. This is so disappointing! I want to assure you that, despite this experience, it's always our intention to provide reliability with our printers. With that said, I regret that we fell short this time.
For information on how to return or exchange the printer, you can visit the following link: store.hp.com/us/en/cv/returnsandexchanges
To that, please remember that we're always here for support. We'd be more than happy to work with you on troubleshooting this issue. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right!
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: WarEagle
from Melbourne, Florida
Verified Purchase:Yes
works great and easy to install and connect to home network
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Judy9
from San Diego CA
Verified Purchase:Yes
Although I was happy with my older model- when it could not be fixed ( Several attempts were tried by the HP tech on line)--this one HP Officejet 6978)is much better and easier to use
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Mikeynd
Verified Purchase:Yes
Very easy to install and learn to use. This machine is network-attached and all three PC's easily "discovered" and enabled the printer. Very high-quality results.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com