Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(484 Reviews)
Rating breakdown 484 reviews
5 Stars
314
4 Stars
105
3 Stars
29
2 Stars
16
1 Star
20
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: Dan 1433
from hollywood MD
Verified Purchase:Yes
I received this several weeks ago .the set up and wi fi connection was very easy . the picture print function was great to use
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: nclefty
Verified Purchase:Yes
Have always had HP printers and have never had a bad one. They just keep improving and costing less than the previous one. Had a 6600 and it wore our. Got a 6978 and it is great and under $100 bucks. Easy to set up and help is always available. Only use it for home and is quick, quiet, and reliable.
Cons: Smoother Mouse Pad
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Sparky48
from West Richland, WA
Verified Purchase:Yes
This is a nice printer. It does use a higher amount of ink than our old HP 7520 used. We couldn't get it to FAX yet.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Very Disappointed unhappy
from IA
Verified Purchase:Yes
Upon the first change of print cartridges (HP), the color deteriorated until only one faded color was coming up. I have departed for the winter in AZ so I can't work with it. I am very unhappy.
Pros: Affordable
No, I would not recommend this to a friend.
Features
3
Performance
4
Response from hp.comBy Chelsea, HP Care, January 15, 2019
Hi there,
This is so disappointing! I'm very sorry that the printer stopped performing properly in the way of yielding color prints. I can fully understand how inconvenient this is, so I'd like to provide you with some helpful resources to use when you return from your winter break.
It sounds like the issue you noted may be one of print quality, so I recommend following the steps in this improvement guide: support.hp.com/document/c05076934
If this fails to provide a solution, please contact us for support. We'd be more than happy to work on resolving this with you. You can get in touch anytime via this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
This is so disappointing! I'm very sorry that the printer stopped performing properly in the way of yielding color prints. I can fully understand how inconvenient this is, so I'd like to provide you with some helpful resources to use when you return from your winter break.
It sounds like the issue you noted may be one of print quality, so I recommend following the steps in this improvement guide: support.hp.com/document/c05076934
If this fails to provide a solution, please contact us for support. We'd be more than happy to work on resolving this with you. You can get in touch anytime via this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Colette
Verified Purchase:Yes
This is my second office jet pro and I wouldn’t have any other printer. It’s user friendly and dependable.
Cons: More RAM, Smoother Mouse Pad
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: BWD1
Verified Purchase:Yes
Outperforms my old 6600 which finally quit working.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Drbell101
from IN
Verified Purchase:Yes
This was bought to replace my HP 7640 printer. There had been no issue with the 7640 and gave it to my son. With all the different brands on the market I thrust HP the most.!! HP always has been the best in my book and that's why I bought the 6978 HP.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Vicn
from Florida
Verified Purchase:Yes
Top of the line. Can’t go wrong with the purchase. Fantastic
I would recommend this to a friend!
Written by a customer while visiting hp.com