Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(484 Reviews)
Rating breakdown 484 reviews
5 Stars
314
4 Stars
105
3 Stars
29
2 Stars
16
1 Star
20
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Customer Rating
2
I cannot get the printer to print documents .
on August 7, 2017
Posted by: 90orbust
from Lock Haven,PA 17745
This printer will not print !!!!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Written by a customer while visiting hp.com
Customer Rating
2
Like most HP printers nowadays...
on April 7, 2018
Posted by: toukolou
from Toronto, ON
pretty much junk. Uses a ton of ink, even though it is connected to my desktop via a USB it takes forever to start printing (like 2-3min, no exaggeration). It won't hold my "draft" quality setting so it resets itself to "normal" after every use. I had to uninstall and reinstall the software 2 times because it became unresponsive. Like I said, junk. Won't make the HP mistake again, even if they're giving them away.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, April 11, 2018
Hello,
I'm very sorry that this is happening to you. However, there are some resources that can help you.
If you are using the draft mode and black and white settings to save ink and are still using a lot, maybe you would like Instant Ink. Many customers love the plans that are available and you can save money on ink: hpinstantink.com
Slow printing and some other problems can often be fixed by updating the firmware to get the latest improvements. That can be done online at:
support.hp.com/us-en/drivers/selfservice/8289585/model/11161264
For any other concerns, you can always contact HP Support at: hp.com/contacthp
Mary
HP Care
hp.com/support
I'm very sorry that this is happening to you. However, there are some resources that can help you.
If you are using the draft mode and black and white settings to save ink and are still using a lot, maybe you would like Instant Ink. Many customers love the plans that are available and you can save money on ink: hpinstantink.com
Slow printing and some other problems can often be fixed by updating the firmware to get the latest improvements. That can be done online at:
support.hp.com/us-en/drivers/selfservice/8289585/model/11161264
For any other concerns, you can always contact HP Support at: hp.com/contacthp
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
2
HMMMM Who buys this?
on April 28, 2018
Posted by: Retired Vet
from Dadeville, AL
I bought this today. I went to set it up on our home network. There is one PC and two laptops. OH! did I say we are retired? Setting up was DIFFERENT on all three devices... that is, NOT CONSISTENT. I ask you, How many retired folks can locate the IP address of a printer? HP asked exactly that question. Setting up the printer was a labyrinth of techy questions and misdirection. HP has much to gain by making the setup question transparent to the purchaser. i.e. the computer goes to the internet... HP identifies the printer... HP directs the website to install the printer... the user can print his documents u.s.w. Your behavior towards the user is unacceptable. YOU can do it. You CAN BE the printer of choice for the Joe-Average-User. CHALLENGE YOUR DESIGN TEAM.
No, I would not recommend this to a friend.
Features
5
Performance
3
Response from hp.comBy Mary, HP Care, April 30, 2018
Hi,
I am very sorry for the time it took to set up your printer. This is not the customer experience that we wish.
Yes, it should be a lot easier to set up the printer, but sometimes it is a matter of compatibility problems with various operating systems, languages, internet providers, different brands of routers and other things that are beyond our control.
Some users do not want to have the company control the setup due to trust issues, so on and so forth.
If there is anything else that we can help with, please contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
I am very sorry for the time it took to set up your printer. This is not the customer experience that we wish.
Yes, it should be a lot easier to set up the printer, but sometimes it is a matter of compatibility problems with various operating systems, languages, internet providers, different brands of routers and other things that are beyond our control.
Some users do not want to have the company control the setup due to trust issues, so on and so forth.
If there is anything else that we can help with, please contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Queen1720
from Redmond, OR
Verified Purchase:Yes
I've had the printer two weeks and can't get it to work right wirelessly. I hard wired it to my computer, and I'm still having issues getting it to consistently print. I've always bought HP, and I've always loved HP. I figure it must be me, so when I have time, I meddle with it. In theory, it's an amazing printer. Can't wait until it works correctly?
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Not Fond
Verified Purchase:Yes
This is my second 6978. The first was working perfectly for 14 months then it stopped accepting paper. I was on auto updates and instant ink. I believe HP did an update that changed my settings and forced me to buy a new printer. What a waste of money and for our landfill! I no longer have auto updates turned on and did not enroll in instant ink with this new one. Hopefully this printer will last longer. If not, I will NEVER buy HP again after being a loyal customer for over 25 years.
Cons: Smoother Mouse Pad
Pros: Lightweight
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Customer Rating
5
HP printer
on April 13, 2017
Posted by: Texacali
from Los Angeles, CA, USA
Excellent printer with great features
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
4
I'd give it a 3.5 if half stars were an option.
on June 19, 2017
Posted by: Claire63
from Washington, DC
This printer is better than those in the new Envy series that HP is now selling, but not as good as the 6410 (or 6420?) deskjet that I had for almost ten years! What a wonderful workhorse that was! It is faster, but the print and scan quality is not as good, and it seems to need to refresh itself often. I can't just walk in after not using it for a couple days and print something. It takes a few minutes to go through the cycle. But I needed something that would fit in my compact workspace, so I didn't choose the 8700 Pro series, which I think are fine machines. This meets my needs for a small home office with a full range of features and functions. I haven't used the new ink cartridges, so I can't review those at this time.
I would recommend this to a friend!
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Chang2
from Phoenix, AZ, USA
Verified Purchase:Yes
All-in -One was easy to troubleshoot and remove JAMED paper. Unit has easy access to paper area for removal.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com