Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(484 Reviews)
Rating breakdown 484 reviews
5 Stars
314
4 Stars
105
3 Stars
29
2 Stars
16
1 Star
20
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Customer Rating
1
WORST PRINTER EVER
on September 26, 2018
Posted by: Disgruntled Printer
from Charleston, SC
I have to change the ink weekly and do not print much at all. Currently it says my ink levels are fine but won't print; keeps giving me blank pages.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Chelsea, HP Care, October 14, 2018
Hi there,
I'm so sorry that your experience with the printer has been less than ideal. Reliability is something that we always strive for with our printers, so this is quite disappointing to hear. Let's get this taken care of for you.
As I don't quite have enough information to identify the issue, I recommend reaching out for support. We’re always here to help, so you can get in touch anytime via your preferred method at this link: hp.com/contactHP
We look forward to hearing from you.
Chelsea
HP Care
hp.com/support
I'm so sorry that your experience with the printer has been less than ideal. Reliability is something that we always strive for with our printers, so this is quite disappointing to hear. Let's get this taken care of for you.
As I don't quite have enough information to identify the issue, I recommend reaching out for support. We’re always here to help, so you can get in touch anytime via your preferred method at this link: hp.com/contactHP
We look forward to hearing from you.
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: billthecomputerguy
from Boston, MA, USA
Verified Purchase:Yes
I have been buying HP for years. This is the best printer combo yet. I have never regretted buying an HP product.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Grammy17
Verified Purchase:Yes
I really like the fact that the HP OfficeJet Pro 6978 will copy on two sides, not just one. I like to save paper. Every little bit helps.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Granny5
from North Carolina
Verified Purchase:Yes
I have had this Printer about 2 weeks. All my copies have been very clear and very colorful. I chose the instant ink plan so I can use the color without worrying about running out of color ink. I am not at all technical so I cannot comment on all the features. I am though, very pleased with this printer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Jfrick60
Verified Purchase:Yes
Could not ask for more and the price was even better
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: HPqualitydown
Verified Purchase:Yes
Wouldn’t print cyan. Wouldn’t scan
No, I would not recommend this to a friend.
Response from hp.comBy Rajesh, HP Social Media, November 30, 2017
Hi, thank you very much for taking the time to review the product. I appreciate your feedback and I apologize for the unsatisfactory experience. I understand that you are unable to print in cyan and scan is not working. For the print quality issue, please follow the link: http://hp.care/2pZMtKr to fix the issue. For scanning issue, please use the following link; How to scan (Windows): http://bit.ly/2i4sisx How to scan (MAC): http://bit.ly/2i4YjAE If the issue persists, please contact HP Phone Support: www.hp.com/contacthp for further assistance.
Written by a customer while visiting hp.com
Customer Rating
1
Bad performance. Not satisfied
on July 25, 2017
Posted by: waxart
The printer does not print full color, everything is either black or pink.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Alejandra
Verified Purchase:Yes
I bought this printer a few weeks ago and after inserting the ink I closed the lid and it displays it had a problem with the printhead and I have no idea how to fix it! Very disappointed can't even find a phone number online or on the box!
No, I would not recommend this to a friend.
Response from hp.comBy Mary, HP Care, June 20, 2018
Hi,
I am so sorry that this happened to you!
Sometimes this sort of problem can be fixed by doing a reset of your printer (unplugging it while it is still turned on, waiting a minute and then plugging it back in).
Phone numbers are usually not included with the printers because they are shipped all over the world and providing just one number wouldn't be possible.
However, we would be happy to help you if the reset doesn't get the printer up and running for you. Just contact us through a resource for your region that can be found at: hp.com/contactHP
Mary
HP Care
hp.com/support
I am so sorry that this happened to you!
Sometimes this sort of problem can be fixed by doing a reset of your printer (unplugging it while it is still turned on, waiting a minute and then plugging it back in).
Phone numbers are usually not included with the printers because they are shipped all over the world and providing just one number wouldn't be possible.
However, we would be happy to help you if the reset doesn't get the printer up and running for you. Just contact us through a resource for your region that can be found at: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com