Customer reviews from hp.com
HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Average customer rating
4.4
(484 Reviews)
Rating breakdown 484 reviews
5 Stars
314
4 Stars
105
3 Stars
29
2 Stars
16
1 Star
20
89%of customers recommend this product.
(
394 out of
444)
Customer Reviews for HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black
Posted by: Georgehh
from Arlington, TN, USA
Verified Purchase:Yes
I really like the printer, but miss the photo tray my HP 7925 had. Primary reason for change was to get instant ink feature. Print is equal to or better than the 7925 and I don't print photos that often so changing paper is no big deal. This is a very good printer and I am happy I made the change.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: TheRev52
from Artesia CA
Verified Purchase:Yes
It was easy to set up easy to use and does everything I wanted it to do.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Excellent product and operation for the value
on September 30, 2017
Posted by: Drummer1
from Dallas, TX, USA
HP products are dependable and always well designed. I have been using HP printers since “the beginning”. Both in business and personal needs; They have never let me down.
Having all the print-scan etc features for my small business activities is perfect.
Thanks HP and keep it up!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: PrintMe2
Verified Purchase:Yes
The printer has a great selection of features, a reasonable footprint, fast printing and copying, as well a good print quality.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Baptist
Verified Purchase:Yes
wi-fi was easy to connect
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Rev6978
from Theodore, AL 36582, USA
Verified Purchase:Yes
I like the instant ink program. It needs changing so when you receive ink you know what printer it is for.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Priceawolowitz
Verified Purchase:Yes
Least expensive HP dual sided scanner printer. Prints relatively quickly and has a lot of the extra HP bells and whistles. The HP Ink service also seems to be a no brainer for this machine.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: very unhappy
from OIB, NC
Verified Purchase:Yes
I have had this printer a short time and it is the worst printer I have ever had from HP. It does fine except for printing photos. I have tried everything the HP support site recommends to no avail..... Next step is to try to talk to a person...…...
No, I would not recommend this to a friend.
Response from hp.comBy Chelsea, HP Care, September 6, 2018
Hi there,
I am so sorry that the printer isn't working as it should be, especially after only a short time. Our printers are built to last, so it's very disappointing to hear about this.
As I'm not too sure about the underlying cause of these issues, please get in touch with us directly for support. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite the process, I recommend gathering this information beforehand.
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I'd also like to mention the fact that HP printers do have a 1-year warranty from their purchase date, so I hope you'll use it if you need to. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Chelsea
HP Care
hp.com/support
I am so sorry that the printer isn't working as it should be, especially after only a short time. Our printers are built to last, so it's very disappointing to hear about this.
As I'm not too sure about the underlying cause of these issues, please get in touch with us directly for support. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite the process, I recommend gathering this information beforehand.
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I'd also like to mention the fact that HP printers do have a 1-year warranty from their purchase date, so I hope you'll use it if you need to. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com