Customer reviews from otterbox.com
OtterBox - iPhone 15 Pro Defender Series Pro Case - Polycarbonate Bump-Resistant - Black
Average customer rating
4.2
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
58
4 Stars
17
3 Stars
9
2 Stars
8
1 Star
5
83%of customers recommend this product.
(
60 out of
72)
Customer Reviews for OtterBox - iPhone 15 Pro Defender Series Pro Case - Polycarbonate Bump-Resistant - Black
Posted by: Babak
Verified Purchase:Yes
the phone case looks nice but for some reason the clip doesn't hold the phone correctly and i have to push it in a couple of times to make sure it is in place. please advice
Response from otterbox.comBy Customer Service, March 6, 2024
Hello! We are so sorry to hear you are experiencing an issue with your belt clip holster. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Roxy
Verified Purchase:Yes
So far so good…I just hope this one last more that the other one that I got on October and broke after 3 months which was weird because I have OtterBox cases forever and no problems till that one. My iPads, iPods, Apple Watch and my iPhones always OtterBox cases !!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rich P
Verified Purchase:Yes
The belt clip does not hot the phone case very well . It is loose & keeps falling out/off the clip.
Response from otterbox.comBy Customer Service, March 28, 2024
Hello, Rich! We are so sorry to hear you are experiencing a retention issue with the belt clip holster portion of your Defender Pro. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The best phone protector made today. Beautiful color choice
Written by a customer while visiting otterbox.com
Customer Rating
1
No MagSafe charging on a reliable basis.
on October 30, 2023
Posted by: stu2242
Does not work with Apple MagSafe charger. Box says "Works with wireless and MagSafe charging pads (no magnets in case)" It is very difficult to line up charger and not reliable with MagSafe charger. Very disappointed with Otterbox and their portrayal that this case works with MagSafe chargers.
Response from otterbox.comBy Customer Service, October 30, 2023
Hello! We apologize for any confusion or inconvenience. The Defender and Defender Pro Series case are compatible with wireless charging, but do not contain magnets in the case. Therefore, they will not adhere or "snap" to MagSafe charging stands and accessories. Should one be looking for a case with the rugged protection of the Defender, but also with MagSafe (magnets in the case) the Defender XT is an excellent option to consider! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any further questions!
Written by a customer while visiting otterbox.com
Customer Rating
1
Misleading - no wireless charging abilities
on January 27, 2024
Posted by: OtterKnocks
Completely misleading as it says it’s wireless compatible and it is not at all. If I would have known that I wouldn’t have bought this case. Majorly disappointing from OtterBox as I’ve only used these for years and now will be finding a new company to go with .
Response from otterbox.comBy Customer Service, January 29, 2024
Hello! We apologize for any confusion or inconvenience. The Defender and Defender Pro Series case are compatible with wireless charging, but do not contain magnets in the case. Therefore, they will not adhere or "snap" to MagSafe charging stands and accessories. Should one be looking for a case with the rugged protection of the Defender, but also with MagSafe (magnets in the case) the Defender XT is an excellent option to consider! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any further questions!
Written by a customer while visiting otterbox.com
Posted by: JDN1
Verified Purchase:Yes
Seems the quality is not as good. Case is thinner and holster seems cheap.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 12, 2024
Hello! We are so sorry to hear that you are experiencing an issue with your case or holster. If we can assist with this or answer any questions about the product, Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: DjBru
Verified Purchase:Yes
I am only giving 3 out of 5 stars because one of my favorite features of the Defender case is the holster and it has changed. I have owned three Defender cases prior to this one. I loved how they would protect my phone when hiking. The new case for my iPhone 15 Pro only allows the phone to snap in with the screen facing out. Not very protective. Really bummed it doesn’t fit like it used to.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, May 15, 2024
Hello! We are so sorry to hear you are experiencing an issue with your holster. The holster is designed to allow for the device screen to still be able to face in, and we would be happy to troubleshoot this with you! Please reach out to our CS Team by phone or via chat, and we are happy to help!
Written by a customer while visiting otterbox.com