Customer reviews from otterbox.com
OtterBox - iPhone 16 Plus Defender Pro Series Case with MagSafe - Plastic, Solid - Black
Average customer rating
4.2
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
38
4 Stars
3
3 Stars
6
2 Stars
4
1 Star
4
80%of customers recommend this product.
(
32 out of
40)
Customer Reviews for OtterBox - iPhone 16 Plus Defender Pro Series Case with MagSafe - Plastic, Solid - Black
Posted by: Jerry
Verified Purchase:Yes
This my 4 th defender case and I love them. The absolute best protection for your phone!!!
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, January 20, 2025
Thank you for the feedback and please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Lselway7
Verified Purchase:Yes
It’s ok. Defender series always had the plastic screen protector. So you Still need to purchase a screen protector, so there are cheaper cases that’ll do the same thing.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 21, 2025
Hello! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our Defender Series was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of one of our amazing screen protection options provides your phone with premium protection and outperforms our previous Defender Series designs.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I’m happy with the durability of the case, I am very disappointed that there isn’t a screen protector.
I bought the screen protector separately, and it was all spotted when I put it on.
I bought the screen protector separately, and it was all spotted when I put it on.
Response from otterbox.comBy Customer Service, January 29, 2025
Hello! We are so sorry to hear that the process of applying the screen protector was not successful. If the screen protector is one of our products, please be sure to reach out to our Customer Service Team as we would love to get you a brand new screen protector and opportunity for application of it via our great warranty!
Response from otterbox.comBy Customer Service, January 29, 2025
Hello, Barbara! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our Defender Series was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of one of our amazing screen protection options provides your phone with premium protection and outperforms our previous Defender Series designs. If you experienced an installation issue with your screen protector and it is one of our products, please reach out to our Customer Service Team as we would be happy to assist you with getting a brand new screen protector and opportunity for a more successful installation via our great warranty!
Written by a customer while visiting otterbox.com
Posted by: Amanda
Verified Purchase:Yes
No glass protection and makes the phone feel huge. Then so difficult to return.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, April 3, 2025
Hello Amanda! Thank you for your feedback! Our Otters are working diligently on your return!
Written by a customer while visiting otterbox.com
Posted by: James
Verified Purchase:Yes
For the money it’s so not worth it doesn’t even come with a belt clip get a knock off u will save in long run just get the insurance if u racared
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
My case is fine. The problem is the phone clip. The thing wine fasten on the
Cover. The little dimples that hold it are broken off
Cover. The little dimples that hold it are broken off
Response from otterbox.comBy Customer Service, May 16, 2025
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Terry
Verified Purchase:Yes
Will not work with the holster (belt clip) , the phone comes unlocked and will fall out of the holster. Bad design.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 11, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com