Customer reviews from eufylife.com
eufy - FamiLock S3 Smart Lock & HomeBase S380, Palm Vein Recognition, 3in1 WiFi Deadbolt+2K HDR Camera+Doorbell, No Fees
Average customer rating
4.7 out of 5
4.7
(21 Reviews)
Open Ratings Snapshot
Rating breakdown 21 reviews
5 Stars
17
4 Stars
2
3 Stars
2
2 Stars
0
1 Star
0
100%of customers recommend this product. 
(
3 out of 3
)
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Customer Reviews for eufy - FamiLock S3 Smart Lock & HomeBase S380, Palm Vein Recognition, 3in1 WiFi Deadbolt+2K HDR Camera+Doorbell, No Fees
Customer Rating
5 out of 5
5
Excellent
on November 30, 2024
Posted by: Jim
The home base is easy to work with and the coverage seems adequate
Written by a customer while visiting eufylife.com
Customer Rating
4 out of 5
4
Brand new for me
on November 21, 2024
Posted by: Anonymous
I have not had enough time with the system to give my full review
Written by a customer while visiting eufylife.com
Customer Rating
3 out of 5
3
Homebase learning curve on alarm feature
on May 7, 2026
Posted by: Jay st
from Central NY
Verified Purchase:Yes
Homebase has quite a learning curve with the alarm security features. Challenge to get the alarm disabled.
I would recommend this to a friend!
Written by a customer while visiting eufylife.com
Customer Rating
5 out of 5
5
Superior Home Base
on May 22, 2026
Posted by: goatbear59
from Canton, Georgia
Gender:Male
Verified Purchase:Yes
This is exactly what I needed for my Eufy camera system. If you are going to use a multi camera set up for indoor and outdoor then this home base is a must. Before I was using individual SD cards. The Home Base S380 eliminates using the cards and it interfaces seamlessly with all the cameras. Works very well as a complete system. I am very pleased with this upgrade. I highly recommend the Eufy camera system. One caveat I wish the app can show all the cameras on line on my phone screen and show the live stream of each camera. Now you have to scroll to see the camera footage and you have to click on the camera image to see the live stream. Another improvement is that the camera images do not automatically change from previous view to current view. They remain in the previously viewed image until you click on the image to see live view. Eufy needs to improve this immediately. Other cheaper cameras and software work seamlessly.
I would recommend this to a friend!
Written by a customer while visiting eufylife.com
Customer Rating
3 out of 5
3
Viewing clips
on May 28, 2026
Posted by: Burken
from Arkansas
Gender:Male
Verified Purchase:Yes
I marked this down due to the process of viewing clips. When on the ipad or iphone in landscape orientation you cannot swipe across the screen to move between clips (Arlo system will allow this). Having to close the clip, then find other clips to open is a longer process that you should quickly fix.
I would recommend this to a friend!
Written by a customer while visiting eufylife.com
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