Customer reviews from jbl.com
JBL - Tune 770NC Adaptive Noise Cancelling Wireless Over-Ear Headphone - 2024 - Black
Average customer rating
3.7
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
25
4 Stars
11
3 Stars
6
2 Stars
5
1 Star
8
100%of customers recommend this product.
(
22 out of
22)
Customer Reviews for JBL - Tune 770NC Adaptive Noise Cancelling Wireless Over-Ear Headphone - 2024 - Black
Customer Rating
4
love these
on December 25, 2025
Posted by: sebastronaut
I really like these headphones, I bought them to replace my other pair that I knocked off the couch and broke (had those for many many years they were well loved). I’m taking off one star because I wish they still made the noises that the speakers do when you turn them on and off or switching from ambient to noise cancelling. I just don’t personally wanna hear the like “power on” and whatnot, I see the utility but. That’s my preference. I like the color a lot. I have stretched earlobes and the ear shells (lol? is that what they’re called?) get uncomfortable and sore after like an hour or so of wear when I wear glass jewelry, not necessarily an issue just a heads up if you also have stretched earlobes and haven’t worn over ear headphones. I think the discomfort is comparable to on ear headphones so. I don’t mind.
Written by a customer while visiting jbl.com
Customer Rating
5
Really Good Headphones
on December 26, 2025
Posted by: eroc1999
from Charleston, SC
I really like these JBL headphones. I used them when I performed recently and they worked very well.
Written by a customer while visiting jbl.com
Customer Rating
1
Need to return
on January 3, 2026
Posted by: Anonymous
Everything seemed good until we open them up and realized the left speaker does not work
Written by a customer while visiting jbl.com
Customer Rating
5
Good
on January 19, 2026
Posted by: Daughter
from Brooklyn, NY
It was great. I would prefer that the base be better
Written by a customer while visiting jbl.com
Customer Rating
1
Trash not anc at all
on March 30, 2026
Posted by: Nope on a rope
Trash was not anc at all supper disappointed, will never buy again
Response from jbl.comBy Customer Support, March 30, 2026
Thanks for your feedback on our JBL Tune 770NC. You may try troubleshooting your headphones by resetting them. Turn on the headphones, press and hold the Volume + and Volume – buttons for more than 5 seconds until the headphones turn off and reboot to factory defaults, then you may need to forget the headphones in your device’s Bluetooth settings before pairing again, and in the JBL Headphones app you can choose ANC to block noise, Ambient Aware to hear your surroundings, TalkThru for quick conversations, and VoiceAware to adjust how much of your own voice you hear during calls, and if you need more help, please contact us directly for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
2
Melon squeezer
on April 22, 2026
Posted by: AverageSizedHead
Bought this for work purposes and unfortunately it does run small. I am not a big person by any means but this headset squeezed my melon. Sound quality was phenomenal but I couldn’t wear these for more than a few minutes. I also wear glasses so that added to the discomfort. Had to return unfortunately due to fit.
Response from jbl.comBy Customer Support, April 22, 2026
Thank you for bringing this to our attention. We’d like to learn more about your concern so we can assist you properly. Please contact us directly at (800) 336-4525.
Written by a customer while visiting jbl.com
Customer Rating
3
Great product if you are gentle with it.
on April 22, 2026
Posted by: Gary7272
from Boise, ID
Bought these December 2024 for work/sales. They worked great, never had any issues till just outside of warranty the left earpiece swivel broke. The company gave us a 35% discount for a purchase of another since there was no service centers in range of us.
Response from jbl.comBy Customer Support, April 22, 2026
Hi Sherri, Thanks for reaching out. We appreciate your input, and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com