Customer reviews from jbl.com
JBL - Tune 770NC Adaptive Noise Cancelling Wireless Over-Ear Headphone - 2024 - Black
Average customer rating
3.7
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
25
4 Stars
11
3 Stars
6
2 Stars
5
1 Star
8
100%of customers recommend this product.
(
22 out of
22)
Customer Reviews for JBL - Tune 770NC Adaptive Noise Cancelling Wireless Over-Ear Headphone - 2024 - Black
Customer Rating
1
Don’t Buy Warning
on February 19, 2025
Posted by: Regrets
I bought this product and it won’t charge. There are a ton of complaints online about this problem with no resolution from JBL. Recommendation is DO NOT BUY!
Response from jbl.comBy Customer Support, February 21, 2025
We appreciate your feedback. We're here to help.
If the power/battery light indicator is OFF
1. Power cycle by pressing and holding the power button for 30 seconds while the unit is not plugged into a power source, to see if the unit will unlock.
2. Use another charging cable AND power adapter rated 5V 1amp to see if the unit will charge.
3. While it's extremely uncommon, try to use another wall outlet to be certain that the issue is not with the outlet.
4. Sand and dirt can get into the product's charging port. Clean the charging port with compressed air.
If the power/battery light indicator is ON
1. The charger may not be powerful enough to power the unit and charge the battery. Check the adapter and make sure that the rating is 5V 1amp or higher.
2. Resetting may fix the issue, much in the way rebooting a computer or phone fixes many problems.
Note: RESET will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again.
To Reset
1. Turn the headphones on
2. Press and hold "Volume +" and "Volume -" for more than 5 seconds.
The headphones will turn off, and reboot to factory default.
You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. We can help file a warranty claim
If you need further assistance, please contact us.
If the power/battery light indicator is OFF
1. Power cycle by pressing and holding the power button for 30 seconds while the unit is not plugged into a power source, to see if the unit will unlock.
2. Use another charging cable AND power adapter rated 5V 1amp to see if the unit will charge.
3. While it's extremely uncommon, try to use another wall outlet to be certain that the issue is not with the outlet.
4. Sand and dirt can get into the product's charging port. Clean the charging port with compressed air.
If the power/battery light indicator is ON
1. The charger may not be powerful enough to power the unit and charge the battery. Check the adapter and make sure that the rating is 5V 1amp or higher.
2. Resetting may fix the issue, much in the way rebooting a computer or phone fixes many problems.
Note: RESET will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again.
To Reset
1. Turn the headphones on
2. Press and hold "Volume +" and "Volume -" for more than 5 seconds.
The headphones will turn off, and reboot to factory default.
You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. We can help file a warranty claim
If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
4
Good Purchase
on April 21, 2025
Posted by: PeppernTito
Really love the noise cancelling! Works super well! Holds charge for a good amount of time too. Little too soon to give it a 5, we’ll see with time but I’m happy to have these!
Written by a customer while visiting jbl.com
Customer Rating
4
Almost Great
on May 5, 2025
Posted by: Over70Bill
I've had this Tune 770 for a few weeks. It works very well. I listen to audiobooks. Everything comes through clearly. Sound is cancelled quite well. When I listen to music I get great bass and treble. The only thing is, I had a more expensive set of headphones that I lost. It took me a while to figure out how to turn this one on after the other system which was much more direct and intuitive. The graphic directions didn't help me.
Written by a customer while visiting jbl.com
Customer Rating
4
Great, but !!
on July 11, 2025
Posted by: Timboy
from White Hall AR
I’ve had these headphones for about three weeks now and I can safely say they are the best sounding headphones I’ve ever owned! However, I cannot give it 5 stars because of the looseness , is that a word?, of the folding part of the device. It just needs to be tightened up a bit.
Written by a customer while visiting jbl.com
Customer Rating
5
Sound, features, value, all 10/10
on August 14, 2025
Posted by: SpicyTuna1985
from Lansing, MI
I picked these up after hearing a sound demo video and couldn't be more pleased. ANC/AA modes work very well, and call quality is superb on both ends. The battery seems to last forever too. I've never heard low bass so clear, and I've used various HT subs. After these I am tempted to spring for the top tier club ones jbl offers. The app works great on android, very straightforward and the eq presets and customization let's you make them sound how you want. I have been a Sony guy for years and years, and my dad's xm4 set sounds good too, but JBL has won me over. Well done!
Written by a customer while visiting jbl.com
Customer Rating
3
Good sound, bad comfort
on August 22, 2025
Posted by: Ltemme
from Charlottesville, VA
5 star sound quality and noise canceling but they are so so uncomfortable. They made my ears hurt after less than 20 minutes of use. It’s been to the point that my jaw aches from the pressure. Other wise I like them! Good charging time and such. Just be aware if you have larger ears or a larger head they may be painful.
Response from jbl.comBy Customer Support, August 23, 2025
Thanks for sharing your feedback on our JBL Tune 770NC. We value your input, and we'll make sure to forward your feedback to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
Excellent product for the money
on August 27, 2025
Posted by: Gerrygrmx
from Mexico City
Very good sound (reach and clear all over the hearing range), very decent noise canceling (not the best but good enough) and good max volume. The only issue I noticed is that when you activate the noise canceling, the very deep bass drops dramatically, even modifying the equalization
Written by a customer while visiting jbl.com
Customer Rating
2
Disappointed
on September 3, 2025
Posted by: JB101
Thes sound good when working however I bought a refurbished pair which cuts in and out while using them. I do not have problems with my other headphones.
Response from jbl.comBy Customer Support, September 4, 2025
We appreciate your feedback on our JBL Tune 770NC. To isolate the issue with your headphones, please ensure there are no other wireless devices, walls, and obstacles that can interrupt the Bluetooth connection. Sometimes Bluetooth connection can become corrupt, we recommend unpairing the headphones and manually pairing them again to your device. Also, try pairing your headphones to another device to know if it is an issue with the source device. If you need more help, please contact us.
Written by a customer while visiting jbl.com