Customer reviews from brother-usa.com
Brother - Sewing Machine, XM2701, Lightweight Machine with 27 Stitches, 6 Included Sewing Feet
Average customer rating
4
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
28
4 Stars
9
3 Stars
3
2 Stars
1
1 Star
8
100%of customers recommend this product.
(
3 out of
3)
Customer Reviews for Brother - Sewing Machine, XM2701, Lightweight Machine with 27 Stitches, 6 Included Sewing Feet
Customer Rating
5
Outstanding for the price
on May 30, 2024
Posted by: SewisterLudi
from New Mexico
I didn’t have the highest expectations of this given that it’s one of the cheaper machines you can buy, and I was just looking to see if I liked sewing. Well, I have been very pleasantly surprised. I’ve been able to make backpacks with this! No complaints at all. Does more than I’ve needed it to without complaint. I got an old Elna and thought I’d ditch this, but this does more than the Elna, and more easily, so I went back to this. Maybe it won’t last forever (I don’t see signs of wear) but even if it doesn’t, I feel like I’m getting my money’s worth.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great except the automatic needle threader
on December 7, 2023
Posted by: aer74
I love everything about this sewing machine except the needle threader. I love the idea of an automatic needle threader because lord knows it's hard to thread a needle, but this needle threader is COMPLICATED. The first time I used the machine it took me over an hour of trying and trying to get the thing to work. I was literally on the verge of tears. I finally found a video on YouTube that explained it in a way that finally worked for me. Otherwise, this is a great little machine once it's threaded. Hopefully Brother reads these reviews and can make a design improvement on the threader.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fantastic Value
on September 21, 2023
Posted by: Barbara
from San Dimas, CA
Only done basic sewing so far, but the machine is easy to use, portable. Extremely happy with this purchase.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Needs repair!
on September 10, 2023
Posted by: Aperky31
I have had trouble with the machine since i got it.
Response from brother-usa.comBy Brother, Customer Service, September 11, 2023
We are sorry to hear that you have been having trouble with your Brother XM2701. We would like to help. Please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy to use
on April 18, 2023
Posted by: Nikki
from Menifee, ca
A beginner and I love this machine. So easy to use
Written by a customer while visiting brother-usa.com
Customer Rating
2
Disappointed
on April 17, 2023
Posted by: Anonymous
from Tampa Fl
This is my third Brother sewing machine. I was very pleased with my first two. This one has entirely too much plastic in the bobbin assembly. The bobbin rattles when sewing. The auto threading feature is difficult to use and doesn’t look like it will last long. I was very disappointed with the cheap construction and this will be my last Brother.
Response from brother-usa.comBy Brother, Customer Service, April 18, 2023
We apologize for any inconvenience. Please see the link below for helpful videos and FAQs:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_xm2701eus&ftype3=100027&faqid=faqh00100611_000
If we can provide any further assistance, please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_xm2701eus&ftype3=100027&faqid=faqh00100611_000
If we can provide any further assistance, please contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great for beginners
on April 5, 2023
Posted by: MelonBoi1
from NJ
I absolutely love this machine, it includes everything it says, normally I would think its not really that good right? But when i picked it up, I was amazed, it really is light weight, and after the first stitch, I immediately fell in love with this machine. Lightweight, simple to use, easy threading and bobbin winding, extremely quick setup, easy to maintain, and all sorts of amazing stitches to chose from! Ive been sewing pillows with it and I made one for my sister with her name on it and she loves it. I do love the LED work light, and the blade around the left side makes a lot easier trimming the thread, the controls are easy to use, no messing around with it it sewed perfectly brand new without even touching the adjustments. And the ease of maintenance too! Every night when im done i unscrew the plate thing and clean out the bobbin case with a brush to keep this thing going. And it says it is jam resistant and It actually is, it has only jammed once but thats because my beginner cousin didnt know how to use it yet. The only thing i dont like it how loud it is, but I still insist you buy this machine. I love it.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Beginner sewing machine
on February 25, 2023
Posted by: Hann
from Phoenix, Az
Great beginners sewing machine, kind of clunky sounding but overall works great!!
Written by a customer while visiting brother-usa.com