Customer reviews from weber.com
Replacement Part 65936 | Fits Weber Models and more | Grill Other parts
Average customer rating
4.4
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
80
4 Stars
8
3 Stars
9
2 Stars
3
1 Star
6
92%of customers recommend this product.
(
79 out of
86)
Customer Reviews for Replacement Part 65936 | Fits Weber Models and more | Grill Other parts
Customer Rating
1
Original Genesis Grill Locking Caster
on April 27, 2024
Posted by: TexasBob
from Dallas, TX
Love all my Weber grills! BUT, my newest Weber Genesis has locking casters that have not worked since day one. Now my Genesis has rolled off the patio in a bad storm. The replacement casters shown on your parts offering are not made to quality standards. Can I get OEM Locking Casters (like the original version - but they work!)?
I would recommend this to a friend!
Response from weber.comBy Weber grills, May 5, 2024
Your feedback means a lot to us. We are so sorry to hear your casters are not working properly. Our Care team wants to know more and offer our assistance. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Not Pleased
from Tennessee
Verified Purchase:Yes
Caster wheel was much smaller than the original one on my grill. The metal tubing did not have a lip on it for the leg to sit in and fit properly. WE had to tape it on so it would not slip out. Have not moved grill around a lot YET so do not know how long this wheel will last.
Response from weber.comBy Weber grills, April 17, 2024
We appreciate your feedback. Your satisfaction is very important to us. We are very sorry to hear the casters did not fit your grill. We need some further information and will get this resolved for you quickly. Please look for a follow up email soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Alyn
from NJ
Expertise:Intermediate
Verified Purchase:Yes
Grill is over 20 years old. Part fit perfect and easy to install
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Rodlander
from Hawaii
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
My Weber Performer grill is 20 years old and still does perform well but the casters, made mostly of plastic, recently totally froze up so I was glad to see the exact replacement was still available from Weber. With a bit of prying and persuasion from a wood mallet I was able to remove the old pair of casters and press the new ones on. Easy.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jaki
Verified Purchase:Yes
Very easy to install. Fit old genesis silver model from 2002. Pop old one out, pop new one in...
Written by a customer while visiting weber.com
Posted by: Dave s0331
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
These wheels are Much more smaller than the originals what gives
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, November 15, 2022
We appreciate your feedback regarding the casters. We are sorry to hear about your experience. It sounds like you may have the incorrect casters. We are happy to look into this further for you to see if there is a set that is more appropriate for your grill. Our Care team will be reaching out to follow up. Thank you!
Written by a customer while visiting weber.com
Posted by: Canoegrrl
from HARRISON OHIO
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
The new casters fit into my 10 year old Genesis perfectly
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Chicago Rich
Gender:Male
Verified Purchase:Yes
Does not fit my grill no number to call took over a week after tracking said out for delivery
Response from weber.comBy Weber Grills, Consumer Care, October 4, 2022
We would like to offer our support with the locking casters and know more about your experience. Please look for our email outreach soon. Thank you for your patience and for being a Weber fan!
Written by a customer while visiting weber.com