Customer reviews from weber.com
Weber - WEB65936 CSTR GENESIS/PERFORMER/RANCH/PLAT BB
Average customer rating
4.4
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
79
4 Stars
8
3 Stars
9
2 Stars
3
1 Star
6
92%of customers recommend this product.
(
78 out of
85)
Customer Reviews for Weber - WEB65936 CSTR GENESIS/PERFORMER/RANCH/PLAT BB
Posted by: DGDMN
from Minneapolis, MN
Verified Purchase:Yes
Replaced a set of these plastic wheels on my 20 year old grill after issue with one caster. Wow, it rolls like a new grill now.
It makes sense that plastic does deteriorate. Didn’t realize how bad they were getting.
Written by a customer while visiting weber.com
Customer Rating
4
Caster smaller than original, good for tile floor.
on August 3, 2018
Posted by: Jorge
from Clermont, FL
Gender:Male
Verified Purchase:Yes
Caster smaller than original, good for tile floor, not good for concrete or pavers floor.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Great Customer Service for Replacement Parts
on November 9, 2018
Posted by: Richard71
Gender:Male
Verified Purchase:Yes
After 20 years a caster on my Weber grill broke. I went to the Weber site on line and quickly found the replacement caster for my grill model. This was the third time I have used the site to order a replacement part and each time the part was easy to find and shipped quickly with regular shipping priority. One purchase was a new set of Flavorizer Bars, another was an igniter kit. These are items that wear out with use over years, so it was great to still be able to purchase replacement parts without having to go out and buy a new grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
Verified Purchase:Yes
Iput these on my 20 year old Weber Genise grill That had worn out. I hope I get another 20 years with the grill....
Written by a customer while visiting weber.com
Posted by: Dan Man
from 85739
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Dropped right in on the legs of my 29 year old Genesis 1000. It now rolls smoothly in and out of storage.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Original Genesis Grill Locking Caster
on April 27, 2024
Posted by: TexasBob
from Dallas, TX
Love all my Weber grills! BUT, my newest Weber Genesis has locking casters that have not worked since day one. Now my Genesis has rolled off the patio in a bad storm. The replacement casters shown on your parts offering are not made to quality standards. Can I get OEM Locking Casters (like the original version - but they work!)?
I would recommend this to a friend!
Response from weber.comBy Weber grills, May 5, 2024
Your feedback means a lot to us. We are so sorry to hear your casters are not working properly. Our Care team wants to know more and offer our assistance. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: donnie
from West Palm Beach FL.
Gender:Male
Verified Purchase:Yes
After 15 years the wheels finally wore out. replaced the wheels and grill is as good as new.... Over the years have been able to replace parts that just wore out... Much better than having to go out and buy a new grill when something breaks.. would have been on my 5th or sixth grill by now.... Starts first time every time... Thanks Weber for making a grill that works and for providing replacement parts with no hassle....
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jim e
from Ocean Isle Beach, NC
Verified Purchase:Yes
it failed shortly after I installed it in place of a broken one. I can use it but it won't unlock.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com