Does not fit my grill no number to call took over a week after tracking said out for delivery
Response from weber.comBy Weber Grills, Consumer Care, October 4, 2022
We would like to offer our support with the locking casters and know more about your experience. Please look for our email outreach soon. Thank you for your patience and for being a Weber fan!
Caster wheel was much smaller than the original one on my grill. The metal tubing did not have a lip on it for the leg to sit in and fit properly. WE had to tape it on so it would not slip out. Have not moved grill around a lot YET so do not know how long this wheel will last.
Response from weber.comBy Weber grills, April 17, 2024
We appreciate your feedback. Your satisfaction is very important to us. We are very sorry to hear the casters did not fit your grill. We need some further information and will get this resolved for you quickly. Please look for a follow up email soon. Thank you!
I like the new wheels. I have a 3 burner Genesis grill. And this august 31st my grill will be 32 years old. and I cook on it every week including last night. Thanks for a great grill