Ordered new casters for our Weber -Genesis grill...ordered new casters- The new wheels are quite a bit smaller, and were not tight when put new casters on,, they will stay on because of the weight of the grill...
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Weber Grills, April 19, 2019
Hi! We are sorry to hear you had troubles installing those casters. From your review it sounds like these are not the correct replacements for your grill. We have reached out to you via email to identify the correct casters for your grill and help get them replaced. Thanks!
After 20 years a caster on my Weber grill broke. I went to the Weber site on line and quickly found the replacement caster for my grill model. This was the third time I have used the site to order a replacement part and each time the part was easy to find and shipped quickly with regular shipping priority. One purchase was a new set of Flavorizer Bars, another was an igniter kit. These are items that wear out with use over years, so it was great to still be able to purchase replacement parts without having to go out and buy a new grill.