Customer reviews from Samsung US
Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Average customer rating
4.2
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
228
4 Stars
81
3 Stars
22
2 Stars
11
1 Star
42
80%of customers recommend this product.
(
256 out of
319)
Customer Reviews for Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Customer Rating
3
Poor design. Spacing of shelves. No handles.
on December 19, 2025
Posted by: Kralla
[This review was collected as part of a promotion.] Drawers to deep. No meat drawer. Shelves too close together with no adjustment. No handles. Very difficult to open.
Response from Samsung USBy SEA Care, December 19, 2025
Kralla, thank you for your review of the fridge. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great Fridge! Amazing quality and very spacious!
on May 5, 2021
Posted by: Cgadrim
from Morrow
Gender:Female
[This review was collected as part of a promotion.] We received our Samsung refrigerator and are truly impressed by the quality of it! The inside space of the refrigerator is very nice. It is one of the biggest I have had and the layout of the shelves and drawers make it easy to use. The design of the refrigerator is also very sleek, making it feel modern. . I was impressed with how quick it made ice after it was plugged in and also thrilled to find out it has an alarm that “beeps” or “dings” to let you know when a door is not closed fully. I have kids, so this is definitely a bonus to have on the appliance. I am very impressed with the appliance and highly recommend it to anyone looking for a quality, sleek, spacious refrigerator.
Written by a customer while visiting The Insiders
Customer Rating
5
Sleek looking, smart and worth every penny
on May 10, 2021
Posted by: TrojanRick1
from West Covina
Gender:Male
[This review was collected as part of a promotion.] We really enjoy and love this refrigerator. It was easy to connect to the water line and starting making ice right away. It has given a modern and upgraded look to our kitchen. It is spacious and we were able to fit everything we had in our previous (larger) refrigerator and have room to spare. The app is so easy to use and I love that it tells me when the door is left open. This comes in handy since my daughter tends to do this all the time. The ability to turn on/off the ice-maker from the app is also a nice feature. There is no fingerprints on it and having the handles hidden. We love the smudge-proof, it keeps it clean and looking beautiful.
Written by a customer while visiting The Insiders
Customer Rating
5
Definitely an upgrade
on May 26, 2021
Posted by: NikkiNicholej84
from Dallas
Gender:Female
[This review was collected as part of a promotion.] From the look of the refrigerator to the actual functionality of it we love everything about this food refrigerator. We love that the door is smudge proof considering the fact that we have a little hands around the house we love the French door opening there’s so much room for storage. I Love that I can tell how long the refrigerator has been open by signaling alarm. And I love that I can adjust the temperatures on my phone through the app that coordinates with the refrigerator. I never thought I would be able to do that with my own refrigerator I have none of these features this is definitely an upgrade.
Written by a customer while visiting The Insiders
Customer Rating
3
2 weeks old, freezer filled with snow for 3 days
on June 9, 2021
Posted by: Maryann
from Richmond, VA
i have never had a freezer with vents on the inside. i had a kitchen aid that was vent free inside so it could be filled to capacity. this has vents all around the freezer and i did'nt know you needed a 2 inch clearance so it is really not large enough. filled with snow all over the food. i removed it and moved half of the food to my samsung independent freezer. too small. very disappointed.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
2
Response from Samsung USBy ^Jecca, HARR, June 15, 2021
Thanks so much for letting us know what you think about this refrigerator. You are correct that blocking the vents can cause cooling issues or even frost to form. We’re sorry to hear you feel this model is too small to fit your needs, though we have many other models with different size capacities. ^Jecca
Written by a customer while visiting Samsung US
Customer Rating
4
Small and sleek
on June 11, 2021
Posted by: SKMom
from Seattle, WA
i have had this refrigerator since feb. 2021 and so far i am pleased with it. my kitchen is quite small and i wanted a counter depth fridge. the sleek design (no handles) keeps it under 28". having no handles takes some getting used to but it looks very modern.
the interior is very simple. it does not have the benefits of split shelves and only has two drawers but it still provides ample storage for my needs.
it's a definite upgrade for my kitchen at a very affordable price.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good refrigerate
on June 28, 2021
Posted by: Razor
from Paducah ky
[This review was collected as part of a promotion.] I bought it so it would fit in our small space and it has preformed very well
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Poor performance
on June 28, 2021
Posted by: Meme
[This review was collected as part of a promotion.] Keeps turning off spoiling food disappointed with this refrigerator
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Response from Samsung USBy Pat, Samsung Care, July 2, 2021
This sounds like a huge inconvenience for anyone to go through. Thank you for bringing this concern with your fridge to our attention. We want to get this back working so you can go back to enjoying your product. Please shoot us a message at our Social Media team so we can resolve this for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use the ticket number: 1143486766
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use the ticket number: 1143486766
Written by a customer while visiting Samsung US