Customer reviews from Samsung US
Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Average customer rating
4.2
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
228
4 Stars
81
3 Stars
22
2 Stars
11
1 Star
42
80%of customers recommend this product.
(
256 out of
319)
Customer Reviews for Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Customer Rating
2
Love the looks, but...
on September 27, 2021
Posted by: CJBrooks
from Rothschild WI
[This review was collected as part of a promotion.] When this was first hooked up, I got about 10 tiny ice cubes from the ice maker. After that, i haven't gotten any. Overall, the fridge is nice, but I wanted an ice maker that works. This does not.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
3
Response from Samsung USBy Pat, Samsung Care, September 28, 2021
I how it can be when your expectations aren't met. Thank you for sharing this concern with us. To help us identify the issue, try taking a look at the link below. It goes over helpful tips on how to get your ice maker back working properly again. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
1
Sad that it didn't meet my expectations
on August 24, 2021
Posted by: Fernando
from Sunrise, FL
it (unplug and replug) it works again, but this isn't useful if i'm not around or in vacation. based on reviews on different websites, it seems that this is a common issue. too bad because the fridge does look nice but it is no good if it can't stay cool. i'm looking to see how i can return it.
pictures show that even though the panel temperature was reading 37f, the drinks were also condensating, and felt like the temperature was in the 60s
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Pat, Samsung Care, August 25, 2021
I'm sorry we weren't able to meet your expectations when it comes to the refrigerator. We don't like hearing our customers isn't happy. If there is anything we can do to help, we would be more than happy to. Just use the Social Media links below to speak with. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143637841
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143637841
Written by a customer while visiting Samsung US
Customer Rating
1
Stops cooling without warning
on January 14, 2022
Posted by: Liane
from Victoria texas
[This review was collected as part of a promotion.] Twice, the fridge has stopped cooling entirely despite the door panel saying the temperature was correct (and the smart things app as well). Nobody services Samsung in my area so I am waiting for a refund and constantly checking the temperature so my food doesn’t spoil again. Very disappointed.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 17, 2022
Thank you for contact us. Worrying about your food spoiling does sound like a big problem. I'm just glad you are getting assistance with this matter. If you would like updates on your ticket or have any question. Please use the information below to chat with us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1144082983
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1144082983
Written by a customer while visiting Samsung US
Customer Rating
1
Not workable
on November 2, 2021
Posted by: Angel
from Missouri
[This review was collected as part of a promotion.] Ice falls behind fridge if you don't watch that the tray doesn't get full. It was too small on the inside. No room for veggies. When you open the freezer, the Tray in the freezer comes out with it. It's a pain to have to keep shutting it every time you open the freezer. I just did not like it overall. Nothing good about it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, November 2, 2021
I realize this must be frustrating for you to deal with. We appreciate your feedback and will use this information better our products. If you would like to speak with us regrading this concern. You can do that by using the links below. ^Pat
Contact Us-
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143844555
Contact Us-
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143844555
Written by a customer while visiting Samsung US
Customer Rating
3
Serious design flaw!!!
on November 11, 2021
Posted by: Mindy
from Howell Michigan
[This review was collected as part of a promotion.] I love everything about my new 18 cu. ft. Smart Counter Depth fridge EXCEPT for one serious and miserable design flaw. The ice machine fills the tub so high that cubes routinely fall through the opening at the back, slide down into the bottom floor and then right out and onto my floor when I push the freezer door in. Really bad deal and no way, as far as I can see, to correct it. Serious oversight by Samsung.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Carrie Galvan, samsungcare, November 15, 2021
I can relate to your frustration. It should not be the case the ice is over filling. If you would like for us to look into this further. Please contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143885286
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143885286
Written by a customer while visiting Samsung US
Customer Rating
1
Quit working within days!
on September 15, 2021
Posted by: TFort
from Lincoln CA
looks great and cleans up nice. however, the refrigerant quit working within a few days. i thought someone left the doors open. however within a short amount of time it quit again and i lost $$$$$ of food. really disappointed in this product and it cost me a lot of money in food.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, September 16, 2021
I can see why you are disappointed with the refrigerator. I would be, too, if I had to throw out food. We appreciate you bringing this to our attention. We want to get this back working so you can go back to enjoying your product. Please shoot us a message at our Social Media team so we can resolve this for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use the ticket number: 1143707227
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use the ticket number: 1143707227
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on November 2, 2021
Posted by: DrvrDrvr
from Ellenton, FL
[This review was collected as part of a promotion.] Other than having it stop cooling a couple of times while it got used to being in its new home, its been great. Thankfully we caught the fact that it stopped cooling without losing any food. Just unplugged it for 5 minutes then plugged it back in and reset. Happened twice but its been running smoothly ever since.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, December 30, 2021
We appreciate your feedback and will strive to do better for future products. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Worst refrigerator ever
on September 20, 2022
Posted by: Susan
have had it about a year. every few months, it just stops cooling. we discover it when we realize that stuff in the freezer is thawing - the thermometers inside still show the proper temps, even as everything melts. after much searching, the best fix we could find is, of course, turn it off and turn it on again. so we turn it off at the fuse box, turn it on, and it resets. if we dn’t notice in time, or are away, i guess we’re just screwed. will replace soon, as supply chains recover. don’t buy it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Trisha, Samsung Care, September 21, 2022
Hi Susan,
We are glad to hear that you are using Samsung products. We are here to help you out with your refrigerator cooling concern, you may click the below link for a troubleshooting guide.
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144943407) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to hear that you are using Samsung products. We are here to help you out with your refrigerator cooling concern, you may click the below link for a troubleshooting guide.
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144943407) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US